getting the beachball with every click

After doing some updates, my iMac started with the constant beachball. I've reinstalled os sierra which has not helped the problem. I can scarcely get this problem typed my computer is so slow. have done the etrecheck...now if only i can open the file to paste it here... took over 30 min. to open...

EtreCheck version: 3.1.5 (343)

Report generated 2017-04-15 13:08:04

Download EtreCheck from https://etrecheck.com

Runtime 353:53

Performance: Poor


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Beachballing


Disk Information:

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (839.39 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Unknown Files:

/System/Library/LaunchAgents/com.apple.controlstrip.plist

/System/Library/CoreServices/ControlStrip.app/Contents/MacOS/ControlStrip

/System/Library/LaunchAgents/com.apple.screencapturetb.plist

/System/Library/CoreServices/screencapturetb.app/Contents/MacOS/screencapturetb

/System/Library/LaunchDaemons/com.apple.driver.ethcheck.plist

/usr/libexec/firmwarecheckers/ethcheck/ethcheck --integrity-check-nonthunderbolt-daemon

/System/Library/LaunchDaemons/com.apple.driver.ethcheckthunderbolt.plist

/usr/libexec/firmwarecheckers/ethcheck/ethcheck --integrity-check-thunderbolt-daemon

4 unknown files found.[Check files]


System Launch Agents:

[loaded] com.apple.controlstrip.plist (2017-04-10) [Support]

[failed] com.apple.mediaanalysisd.plist (2017-03-23)

[loaded] com.apple.screencapturetb.plist (2017-04-10) [Support]

[not loaded] 6 Apple tasks

[loaded] 181 Apple tasks

[running] 92 Apple tasks


System Launch Daemons:

[loaded] com.apple.driver.ethcheck.plist (2017-03-23) [Support]

[loaded] com.apple.driver.ethcheckthunderbolt.plist (2017-03-23) [Support]

[not loaded] 43 Apple tasks

[loaded] 175 Apple tasks

[running] 99 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-14) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-02-14) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-14) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-14) [Support]

[loaded] com.adobe.fpsaud.plist (2017-03-25) [Support]

[loaded] com.google.keystone.daemon.plist (2017-01-24) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]


User Launch Agents:

[failed] com.amazon.cloud-player.plist (2014-01-11) [Support] - /Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper: Executable not found!


Safari Extensions:

FastestTube - Kwizzu - http://fastesttube.kwizzu.com/ (2012-09-27)

DivX Plus Web Player HTML5 <video> - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2013-07-30)

DivX HiQ - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2013-07-30)


Time Machine:

Time Machine information requires OS X 10.8 "Mountain Lion" or later.


Top Processes by CPU:

9% WindowServer

4% com.apple.WebKit.WebContent(2)

2% kernel_task

1% SecurityAgent

1% storedownloadd


Top Processes by Memory:

698 MB kernel_task

0 B askpermissiond

0 B softwareupdated 0 B cloudpaird

0 B secinitd(3)


Virtual Memory Information:

3.74 GB Available RAM

869 MB Free RAM

4.26 GB Used RAM

2.89 GB Cached files

0 B Swap Used


Diagnostics Information:

Apr 15, 2017, 06:49:41 AM Self test - passed

Apr 14, 2017, 05:17:38 PM /Library/Logs/DiagnosticReports/soffice_2017-04-14-171738_[redacted].hang

/Applications/OpenOffice.app/Contents/MacOS/soffice

Apr 14, 2017, 05:17:38 PM /Library/Logs/DiagnosticReports/Pages_2017-04-14-171738_[redacted].hang

/Applications/Pages.app/Contents/MacOS/Pages

Apr 14, 2017, 05:13:59 PM /Library/Logs/DiagnosticReports/soffice_2017-04-14-171359_[redacted].hang

Apr 13, 2017, 07:30:12 AM /Library/Logs/DiagnosticReports/corecaptured_2017-04-13-073012_[redacted].crash

/usr/libexec/corecaptured

Apr 12, 2017, 08:17:54 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-04-12-081754_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


Files deleted by EtreCheck:

Apr 14, 2017, 04:39:08 PM - ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist

iMac, macOS Sierra (10.12.4)

Posted on Apr 18, 2017 10:31 PM

Reply
11 replies

Apr 27, 2017 11:34 AM in response to l. maxv

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.


Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.


Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.


Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.


Let me know what you determine.

Apr 27, 2017 5:21 PM in response to KYBJ

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis

Apr 19, 2017 1:43 AM in response to l. maxv

I had similar issues with long waits.

Try to see with Activity Monitor what proces is causing the mac to hang. In my case it was Safari with several webpages that did not respond. Killing the processes shows if it the only one to hang or if there are several (in my case several Safari pages).

In my opinion Sierra is still slow in booting, waking up, login, opening applications etc. compared to previous versions, Windows 10 and Ubuntu.


Success in trouble shooting

Apr 26, 2017 8:29 AM in response to l. maxv

Unknown Files:

/System/Library/LaunchAgents/com.apple.controlstrip.plist

/System/Library/CoreServices/ControlStrip.app/Contents/MacOS/ControlStrip

/System/Library/LaunchAgents/com.apple.screencapturetb.plist

/System/Library/CoreServices/screencapturetb.app/Contents/MacOS/screencapturetb

/System/Library/LaunchDaemons/com.apple.driver.ethcheck.plist

/usr/libexec/firmwarecheckers/ethcheck/ethcheck --integrity-check-nonthunderbolt-daemon

/System/Library/LaunchDaemons/com.apple.driver.ethcheckthunderbolt.plist

/usr/libexec/firmwarecheckers/ethcheck/ethcheck --integrity-check-thunderbolt-daemon

4 unknown files found.[Check files]


Click on [Check files].

Apr 27, 2017 11:30 AM in response to l. maxv

I'm also getting mega beachballing - mostly with Safari. Last night my whole iMac locked up and I had to force restart. Safari Version 10.1 (12603.1.30.0.34) is basically unusable right now. I'm runnning MacOS Sierra 10.12.4, iMac late 2012, 21.5 inch. I ran disk utility but it didn't find a problem with the drive.

Apr 27, 2017 11:58 AM in response to l. maxv

Here are my results of Etrecheck, the Smart report won't print. I always back up, and my back up is current.


I also ran Etrecheck:

EtreCheck version: 3.1.5 (343)

Report generated 2017-04-27 14:37:47

Download EtreCheck from https://etrecheck.com

Runtime 2:38

Performance: Excellent



Failed to read adware signatures!


Problem: Beachballing

Description:

Occurring mostly with Safari Version 10.1 (12603.1.30.0.34) but it happened with other apps, so much so I had to force shutdown/restart. It doesn’t seem to occur yet with Firefox.


Hardware Information: ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ⓘ

NVIDIA GeForce GT 650M - VRAM: 512 MB

iMac 1920 x 1080


System Software: ⓘ

macOS Sierra 10.12.4 (16E195) - Time since boot: about 13 hours


Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

iMAC HDD (disk0s2) / [Startup]: 999.35 GB (406.87 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Seagate Backup+ Desk

Seagate Backup+ Desk

Logitech USB Receiver


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Applications/PMHMac.app

[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.5 - 2015-02-11) [Support]


/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8 - 2017-02-26) [Support]


/Library/Extensions

[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.07310 - SDK 10.7 - 2017-04-06) [Support]


/System/Library/Extensions

[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0 - 2017-04-06) [Support]


System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 165 Apple tasks

[running] 83 Apple tasks

[killed] 28 Apple tasks

28 processes killed due to insufficient RAM


System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 177 Apple tasks

[running] 85 Apple tasks

[killed] 16 Apple tasks

16 processes killed due to insufficient RAM


Launch Agents: ⓘ

[loaded] com.epson.esua.launcher.plist (2017-01-13) [Support]

[running] com.epson.eventmanager.agent.plist (2017-01-13) [Support]

[running] com.epson.scannermonitor.plist (2017-01-13) [Support]

[running] com.sony.SonyAutoLauncher.agent.plist (2015-02-11) [Support]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2017-04-17) [Support]

[loaded] com.apple.ist.ds.SplunkAgent.plist (2016-12-08)

[loaded] com.malwarebytes.HelperTool.plist (2016-08-26) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]


User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2017-04-16) [Support]

[loaded] com.apple.SafariBookmarksSyncer.plist (2010-01-17) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2017-03-22) [Support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-04-26) [Support]

[loaded] com.google.keystone.agent.plist (2017-03-28) [Support]

[failed] com.hp.printerAgent.plist (2012-09-04) [Support] - /Library/Printers/hp/laserjet/P1100_1560_1600Series/printerAgent: Executable not found!

[loaded] com.spotify.webhelper.plist (2017-03-28) [Support]


User Login Items: ⓘ

iTunesHelper Application (2017-03-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

AdobeResourceSynchronizer Application Hidden

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)


Internet Plug-ins: ⓘ

Flip4Mac WMV Plugin: 2.2.3.7 (2009-05-21) [Support]

FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-20) [Support]

QuickTime Plugin: 7.7.3 (2017-04-06)

AdobePDFViewerNPAPI: 11.0.20 - SDK 10.6 (2017-04-16) [Support]

AdobePDFViewer: 11.0.20 - SDK 10.6 (2017-04-16) [Support]

Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-20) [Support]

SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-07-08) [Support]

Unity Web Player: UnityPlayer version 5.3.4f1 - SDK 10.6 (2016-05-16) [Support]

DirectorShockwave: 11.6.1r629 (2011-09-20) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)


User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

ZoomUsPlugIn: 4.0.22259.0125 - SDK 10.11 (2017-02-26) [Support]


Safari Extensions: ⓘ

AdBlock - BetaFish, Inc. - https://getadblock.com (2017-04-26)

Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-01-30)

Player for YouTube™ (Flash version) - James Fray - http://add0n.com/youtube-tools.html?from=flash (2017-04-26)


3rd Party Preference Panes: ⓘ

Flash Player (2017-04-17) [Support]

Flip4Mac WMV (2009-05-21) [Support]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

iMAC HDD: Disk size: 999.35 GB Disk used: 592.48 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 2.00 TB

Total number of backups: 99

Oldest backup: 3/16/15, 12:56 PM

Last backup: 4/27/17, 2:04 PM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 592.48 GB X 3)


Top Processes by CPU: ⓘ

17% mds

6% mdworker(16)

4% firefox

4% WindowServer

2% trustd(3)


Top Processes by Memory: ⓘ

1.26 GB kernel_task

721 MB plugin-container

475 MB firefox

442 MB mdworker(16)

213 MB Finder


Virtual Memory Information: ⓘ

11.15 GB Available RAM

7.34 GB Free RAM

4.85 GB Used RAM

3.82 GB Cached files

88 MB Swap Used


Diagnostics Information: ⓘ

Apr 27, 2017, 02:03:30 PM /Library/Logs/DiagnosticReports/Safari_2017-04-27-140330_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Apr 27, 2017, 01:31:31 AM Self test - passed

Apr 27, 2017, 01:28:58 AM /Library/Logs/DiagnosticReports/iTunes_2017-04-27-012858_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Apr 27, 2017, 01:28:55 AM /Library/Logs/DiagnosticReports/Safari_2017-04-27-012855_[redacted].hang

Apr 27, 2017, 01:28:53 AM /Library/Logs/DiagnosticReports/TextEdit_2017-04-27-012853_[redacted].hang

/Applications/TextEdit.app/Contents/MacOS/TextEdit

Apr 27, 2017, 01:28:53 AM /Library/Logs/DiagnosticReports/Mail_2017-04-27-012853_[redacted].hang

/Applications/Mail.app/Contents/MacOS/Mail

Apr 27, 2017, 12:17:59 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-04-27-001759_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


I can't get the Smart report to show.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

getting the beachball with every click

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