Secure link to iTunes Store failed

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Secure link to iTunes Store failed

I've run diagnostics and got 'Secure link to iTunes Store failed' at the network connectivity tests stage. When I click Help next to the error message nothing happens. I'm using Windows 10.

I see that this isn't a new problem but to be honest I don't understand any of the solutions I've read 😟 Can someone help me please?

Posted on Apr 19, 2017 4:02 AM

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Answer 1

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darren.s

Community Specialist

Apr 26, 2017 1:32 PM in response to SandraC29

Hello Sandra,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, you used the built-in iTunes Diagnostics tool to try to help resolve your issue connecting to the iTunes Store in iTunes on your Windows computer, but were unsuccessful. Please use the steps in these 2 articles to help resolve your issue with connecting to the iTunes Store.

If you can’t connect to the iTunes Store
Advanced steps for fixing issues with iTunes Store connection

Cheers!

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Answer 2

SandraC29 Author

Level 1

16 points

Apr 26, 2017 1:56 PM in response to darren.s

Thanks

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