Page setup problem

Question

Level 1

15 points

Page setup problem

My Page Setup paper size defaults to "Index card Letter 8.5 X 11in." (Does such a paper even exist?) I then click on this choice to change it to "US Letter," but this choice is available only under the "Index card Letter 8.5 X 11in." option. (The other options are "US Letter" and "US letter borderless.") No matter, as even after choosing "US letter" the "Index card Letter 8.5 X 11in" has once again appeared. I have also tried changing the default paper size in the Printers & Scanners Preferences pane, but US letter isn't even listed there, though US legal is. (!?!?)

Anyone have any suggestions?

I'm printing to an HP Deskjet Pro 8720.

OS 10.12.4, Pages 6.1

iMac, macOS Sierra (10.12.4)

Posted on Apr 19, 2017 2:48 PM

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Answer 1

Best reply

Prepared714 Author

Level 1

15 points

Apr 20, 2017 4:33 AM in response to Carolyn Samit

Thank you, Carolyn! Resetting the printing system resolved the issue. I'm thrilled to see the demise of "Index card US letter 8.5 X 11in."

I couldn't make use of Peter's suggestion since that paper was listed above the custom line and so wasn't something I created. There was some digital mayhem in there somewhere.

Anywho, now I can print to US letter. Simple is better.

Jim

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Answer 2

Apr 19, 2017 5:28 PM in response to Prepared714

In the Custom Page Set-up can you delete the "Index card Letter 8.5 X 11in"? which sounds like something you created.

It doesn't really matter what it is called, if the paper size is what you want.

Peter

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Answer 3

Barry

Level 9

59,867 points

Jan 2, 2018 11:29 PM in response to Prepared714

Hi Jim,

Index Card refers to the weight/thickness of the paper, and is likely a setting specific to that printer. It makes a change in the paper handling settings to accommodate the stiffer 67 pound index card or cover stock, compared to the 'usual' 20-24 pound bond sold a 'copy paper'.

Regards,

Barry

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Answer 4

Apr 20, 2017 4:34 AM in response to Prepared714

Hi,

See if a reset helps ...

Open System Preferences > Printers & Scanners then select the Print tab.

Then right or control click the printer on the left then click: Reset printing system

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Answer 5

Apr 20, 2017 4:40 AM in response to Prepared714

You're welcome Jim 🙂

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Answer 6

Jan 2, 2018 3:32 PM in response to Carolyn Samit

Thx Carolyn, this solved my 3 hour-long problem!

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