Why does my Mac Disconnect my Airpods?

I have been using the AirPods for almost a month and my phone connects with them fine and stays connected. My MacBook Pro on the other hand will connect right away but during a song will just lose the audio and still be connected. In 1 song i will lose audio and it will come back in 10 seconds about 5 times. Watching Netflix the same thing happens. The audio is just gone wile the show continues.


How do I make this stop happening or where can I tell apple to fix this problem with a software update??


My mac is up to date with latest Sierra 10.12.4

MacBook Pro (Retina, 15-inch, Late 2013), macOS Sierra (10.12.4)

Posted on Apr 20, 2017 1:51 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2017 2:01 PM

1. Hold down Shift+Option and click on the Bluetooth icon in the menubar.

2. An hidden menu is visible called "Debug" in that menu choose "Reset the Bluetooth module".

- a warning will appear asking you to confirm the action. Keep in mind this will disconnect any bluetooth devices. So if your using a desktop with BT keyboard and mouse you may want to have a usb option available. I did it on my MacBook Pro so it wasn't a problem.

3. Restart the computer.


This method worked perfectly for me thank you.


MacBook Pro (13-inch, Early 2011)

10.12.6 (16G29)

Macbook Pro 2,3 GHz Intel Core i5

Intel HD Graphics 3000 512 MB

15 replies
Question marked as Top-ranking reply

Sep 5, 2017 2:01 PM in response to Tanoka

1. Hold down Shift+Option and click on the Bluetooth icon in the menubar.

2. An hidden menu is visible called "Debug" in that menu choose "Reset the Bluetooth module".

- a warning will appear asking you to confirm the action. Keep in mind this will disconnect any bluetooth devices. So if your using a desktop with BT keyboard and mouse you may want to have a usb option available. I did it on my MacBook Pro so it wasn't a problem.

3. Restart the computer.


This method worked perfectly for me thank you.


MacBook Pro (13-inch, Early 2011)

10.12.6 (16G29)

Macbook Pro 2,3 GHz Intel Core i5

Intel HD Graphics 3000 512 MB

Nov 7, 2017 4:16 AM in response to alekseyfromsan francisco

There's a simple solution to prevent your AirPods from trying to switch from your Mac to your iPhone if your phone is close to your computer while you are listening to something on the Mac. Turn off the Bluetooth on your phone temporarily. If your phone is not close by, you won't have any issues but if you are like me and keep you phone close by you all the time you will have to turn off the Bluetooth. It's really not a big deal.

Jul 4, 2017 7:55 AM in response to joeschepis

I found this on another thread posted by pacific707 and I think it helped -


Here is how I solved the issue.

1. Hold down Shift+Option and click on the Bluetooth icon in the menubar.

2. An hidden menu is visible called "Debug" in that menu choose "Reset the Bluetooth module".

- a warning will appear asking you to confirm the action. Keep in mind this will disconnect any bluetooth devices. So if your using a desktop with BT keyboard and mouse you may want to have a usb option available. I did it on my MacBook Pro so it wasn't a problem.

3. Restart the computer.


After restart the bluetooth was fine my accessories all connected without issue and most importantly my AirPods are working great now!!

Nov 6, 2017 4:43 AM in response to joeschepis

Ok so I had the same sounding issue and after trying a few things that people were suggesting, I decided to chat with Apple Support about it.

After your comment about the possibility of the AirPods switching from the Mac to your iPhone if your phone is close by, I asked the support person that exact question and they confirmed that they might do that. The example they used was, it's the same as you having an Apple Watch and the AirPods automatically switching between your watch and your phone.

My mystery is solved, hopefully that clears it up for others.

Dec 7, 2017 9:06 AM in response to JonHodgson

You were the one who ended your previous post with “it’s not a big deal”. It’s a big deal to have AirPods jump from one device to another to another just because they’re in proximity when the industry standard is that Bluetooth speakers sync to the device you ID and don’t bounce around to any other devices. An example includes the one he replied with.

We’re looking for a solution to the problem. What you proposed is an inconvenient workaround to use a device from a manufacturer that prides itself on convenient, intuitive design.

Nov 5, 2017 6:50 AM in response to Carolyn Samit

Ok so I just tried your suggestion and it seems to be better although I've moved my computer away from my iPhone so as @joeschepis said it might only happen when my Mac is close to my iPhone. The only difference in my case is that I wasn't connected to my phone before I started using my AirPods with my Mac as in @joeschepis case.

Time will tell if my AirPods stay connected with my Mac as they should do.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why does my Mac Disconnect my Airpods?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.