iMac reboots at least 3-5 times before starts working OSX 10.12.4
I am using an iMac 2011 27". The GPU and the hard drive broke down in early January 2017 and I got them replaced by Apple's Genius Bar. After getting back the computer, it worked without any issues until I upgraded to 10.12.4. Now the computer reboots 3 to 5 times before it stabilizes. But once I shut it down completely the problem recurs again. I took it back to Genius bar 4 times after this issue started but they couldn't resolve the issue.
I am posting the report generated by Etrecheck below. The error it is specifically pointing out is:
[not loaded] com.apple.installer.cleanupinstaller.plist (2017-04-15) - /macOS Install Data/Locked Files/cleanup_installer: Executable not found!
I tried to decipher the message and searched over the internet but couldn't clearly understand what the issue is.
Any help to resolve this issue will be greatly appreciated. Thanks.
EtreCheck version: 3.1.5 (343)
Report generated 2017-04-21 07:52:55
Download EtreCheck from https://etrecheck.com
Runtime 1:45
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information:ⓘ
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 (i7-2600) CPU: 4-core
32 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
BANK 0/DIMM1
8 GB DDR3 1333 MHz ok
BANK 1/DIMM1
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
AMD Radeon HD 6970M - VRAM: 2048 MB
iMac 2560 x 1440
System Software:ⓘ
macOS Sierra 10.12.4 (16E195) - Time since boot: less than an hour
Disk Information:ⓘ
Hitachi HUA722010CLA330 disk0 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
HDD (disk0s2) /Volumes/HDD : 999.35 GB (894.91 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
TS256GSJM500 disk2 : (256.06 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk2s1) <not mounted> : 210 MB
disk2s2 (disk2s2) <not mounted> : 255.72 GB
Boot OS X (disk2s3) <not mounted> : 134 MB
TS256GSJM500 disk1 : (256.06 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk1s1) <not mounted> : 210 MB
disk1s2 (disk1s2) <not mounted> : 255.72 GB
Boot OS X (disk1s3) <not mounted> : 134 MB
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Magic Keyboard
SanDisk Cruzer Edge
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Magic Trackpad 2
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Transcend StoreJet
Transcend StoreJet
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 176 Apple tasks
[running] 98 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 175 Apple tasks
[running] 101 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-04-14) [Support]
[running] com.bjango.istatmenusagent.plist (2017-04-14) [Support]
[running] com.bjango.istatmenusnotifications.plist (2017-04-14) [Support]
[running] com.bjango.istatmenusstatus.plist (2017-04-14) [Support]
[running] com.brother.LOGINserver.plist (2017-04-14) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2016-10-26) [Support]
Launch Daemons:ⓘ
[not loaded] com.apple.installer.cleanupinstaller.plist (2017-04-15) - /macOS Install Data/Locked Files/cleanup_installer: Executable not found!
[running] com.bjango.istatmenusdaemon.plist (2017-04-14) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2017-04-14) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2017-04-09) [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2016-10-26) [Support]
User Launch Agents:ⓘ
[loaded] com.google.keystone.agent.plist (2017-04-14) [Support]
User Login Items:ⓘ
iTunesHelper Application (2017-04-14)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Magnet Application
(/Applications/Magnet.app)
SlingplayerForWeb Application
(/Applications/SlingplayerForWeb.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2012-09-24) [Support]
AdobePDFViewer: 11.0.0 - SDK 10.6 (2012-09-24) [Support]
QuickTime Plugin: 7.7.3 (2017-03-22)
JavaAppletPlugin: 15.0.1 - SDK 10.12 (2017-04-14) Check version
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2012-08-09) [Support]
Safari Extensions:ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2017-04-10)
3rd Party Preference Panes:ⓘ
None
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Destinations:
saurabh [Network]
Total size: 3.89 TB
Total number of backups: 11
Oldest backup: 4/14/17, 9:22 AM
Last backup: 4/20/17, 9:33 PM
Size of backup disk: Excellent
Backup size 3.89 TB > (Disk size 0 B X 3)
Top Processes by CPU:ⓘ
31% mdworker(14)
10% WindowServer
6% kernel_task
4% fontd
3% 2BUA8C4S2C.com.agilebits.onepassword4-helper
Top Processes by Memory:ⓘ
1.41 GB kernel_task
1.09 GB Google Chrome Helper(7)
590 MB mdworker(14)
295 MB mds_stores
295 MB Microsoft Remote Desktop
Virtual Memory Information:ⓘ
26.48 GB Available RAM
23.98 GB Free RAM
5.52 GB Used RAM
2.50 GB Cached files
0 B Swap Used
Diagnostics Information:ⓘ
Apr 21, 2017, 07:06:48 AM Self test - passed
Apr 19, 2017, 07:02:44 PM /Library/Logs/DiagnosticReports/backupd_2017-04-19-190244_[redacted].cpu_resour ce.diag [Details]
/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
Apr 19, 2017, 04:46:08 PM /Library/Logs/DiagnosticReports/backupd_2017-04-19-164608_[redacted].cpu_resour ce.diag [Details]
Apr 18, 2017, 08:21:27 PM /Library/Logs/DiagnosticReports/X-Plane_2017-04-18-202127_[redacted].cpu_resour ce.diag [Details]
/Users/[redacted]/Documents/*/X-Plane.app/Contents/MacOS/X-Plane
iMac (27-inch Mid 2011), macOS Sierra (10.12.4)
