Unable to add Apple Pay wallet after restoring a Time Machine Backup

From viewing the console output when this happens, it seems like some record of Apple pay is stored on disk which is triggering the message, but the secure enclave hardware is empty (as it's a new machine) so fails to remove it, so the process fails. If we could determine where the Apple pay configuration is stored we might be able to remove it manually and it would work. I've not got that far yet though.

Also, just to be clear on what I have tried so far...

- An Apple employee had be sign out of my iCloud account on my computer (System Preferences > iCloud > Sign Out, then once signed out, try to see if i encountered the same Apple Wallet/Pay Issue. It didn't make a difference.

- They had me boot into safe mode and try the same steps as the first method. It didn't make a difference.

- They had me verify that i was running the latest stable MacOS version. (10.12.4 at the time of this writing)

Any luck yet? My progress with the Apple Care support guys has been halted. It doesn't look like any progress is being made, even though I've encouraged them to look at this thread and figure out the correlation between my issues and the others that have posted here.

I'm not about to wipe my Mac clean and start fresh just to get a built-in Apple function to work...especially when the only reason I am in the position is because the new Macbooks had hardware issues that required repair. I even used Apple's Time Machine for backup and restoring my system (doing everything by the book!)

Definitely frustrating.

I still have an active ticket open with a senior engineer. He has called me back a few times now with some random things to try, but none of them have worked. It sounds like they don't know the cause of the issue. Fortunately, he said that they are looking at "a few other cases" of people having similar issues, so hopefully, they are all working on ours together to determine the cause.

I'll keep you posted if I hear back with any new news. Thanks everyone for chiming in and keeping us updated.

Fingers crossed!

I also reported mine as a bug a few weeks back. Not much contact from them since.

If you want to let them know, my case ID is ****.

Okay all, I have some unfortunate news.

Apple's engineer got back to me and told me that there were TWO options left to try:

- Contact my bank that the credit card for Apple Pay was issued through and have them manually revoke all of my Apple Pay tokens across all my devices.

OR

- Wipe the machine, DO NOT restore from a time machine back. Clean install.

My bank revoked all of the tokens for my Apple Wallet, and that did not make a difference with the error message on my computer. I restarted the computer, I signed out of iCloud and back in, etc...it didn't make a difference.

So now, the only way to fix this after all of this time going back and forth with Apple is by performing a clean install and NOT using Time Machine to assist me. So I can't use Time Machine (Apple Product) to restore functionality of Apple Pay (Apple Product), and I only had to take this Macbook in for repair because of a faulty logic board (Apple's fault).

Wow. Thanks Apple.

Apparently... Logic board replacement == Not being able to use Time Machine to restore your data if you want to maintain use of Apple Pay.

My advice to you guys...if you need a repair on your Macbook, but your Macbook is still functional enough to manually remove the Apple Pay/Apple Wallet settings using System Preferences and Apple ID's website...do that FIRST before creating your time machine backup and before taking it into Apple. My guess is that this would prevent this issue from reoccurring under similar circumstances.

I'm not going to have the time to wipe this system for quite a long time due to my work schedule, either.

I hope the rest of you have better luck with a resolution from the Apple's engineers than I did!

This is not really acceptable.

I can't see how this is the only solution?

Can you confirm with them that since all new MacBooks (except MBP13 without touchbar) have the SSD attached to the logic board, there is no situation where you could lose your data and not have the logic board replaced?

Not like previously where my HDD could fail and I use time machine to save the day.

If time machine / time capsule product is not compatible with this, would it not create a legal issue of being mis-sold the item.

I understand you can't use time machine on a brand new machine (I.e. After an upgrade), but if all incidents of data recovery equal "new machine", then it renders the product useless.

Where is the Apple Pay data stored? I had my finger print sensor replaced at the same time as the logic board for comparability apparently??

I used third party software to restore as well (carbon copy cloner). There MUST be a file somewhere which is causing the issue - the engineer simply hasn't looked hard enough!

....

Can you also ask:

As I said, I set up my "new" mac as a new, and then restored the files using carbon copy cloned.

I assume in this process I copied across the file causing the problem.

Can the engineer at least give us a hint to the location of said file?

Yeah that is a really horrible answer. It seems like a software issue to me, one that needs to be fixed soon. I'm going to contact Apple sometime soon as I have the same issue. I just got my 15 inch MBPt back yesterday from repair (logic board was replaced). Hopefully I can get a better answer - something needs to be done. I do not want to manually set my computer up. TimeMachine works so well (except for this issue).

Ok, so I had a quick look at the files within that folder, and it seems that there is no personal information there.

I'm not sure if it will work, but I have uploaded a copy to dropbox which you can download and try using carbon copy cloner to clone from there to your system.

I can't guarantee the Dropbox will be maintained forever haha.

Thanks for this information and detailed walkthrough!

Unfortunately, the Dropbox folder you provided didn't do the trick (even with 'csrutil disable' and ccc)

I get a new error now that says, "Could not set up Apple Pay: An error occurred while setting up Apple Pay"

It looks like I might need to do it the long way that you detailed out?

You know, I'm guessing that there is information inside of the Apple Pay folder that ties in your system's unique identification. Therefore, copying from your "fresh install" Apple Pay files won't work on another machine...each user will need to perform all of these steps themselves just as you outlined to "harvest" their own new and fresh Apple Pay files.

If you have a backup of the "applepay" folder before before you set up, maybe that would work. I'm not sure how easy it would be to copy across while keeping the permissions as carbon copy cloner does.

I didn't have that option as I had Apple Pay set up before my logic board packed in and didn't backup the "applepay" folder before restoring from my pre-failure backup.

I actually tried to perform a non-fresh re-install of macOS. It didn't work. I assume you'd have to format your partition and re-install a completely fresh copy, and then manually install and bring everything across from a backup. That would be a nightmare!