I'm using Safari 10.1 & El Capitan.
Now when I try to click & drag a picture from a website (e.g. to put album cover into iTunes) it doesn't work & a crash report to Apple opens up in a separate window. This has been happening for about the last week or 2 - possibly since the last Safari update.
Is anybody else having a similar problem? Is it something Apple are aware of or am I just unlucky? Any help appreciated.
iMac, Mac OS X (10.6.7)
Hi,
Remove cookies and history.
Go to your Safari menu bar, click Safari > Preferences then select the Privacy tab then click: Manage Website Data. It may take a minute or two for cookies to populate then click Remove All.
Then go to your Safari menu bar again, click History > Clear History
Quit then relaunch Safari and try dragging a pic. If that didn't help, you may have a Safari extension or third party plug-in installed that's causing a conflict.
Troubleshooting help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
Try control - click/Download image to the Desktop. A lot of other people have reported this problem with this version of Safari.
Send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.
Yesterday's update to Safari 10.1.1 addresses this. Same happened to me. Spent hours with Senior engineer person who claimed not to have heard about this problem, but promised to make a report to their software guys based on screenshots and diagnostic reports ofmy computer's behaviour. Lo and behold, they quietly updated Safari yesterday, and now all is well.
Thank you May. I have just completed the Safari update & hope this will solve the problem for me too. Its annoying when we find problems & then have difficulty in communicating it to somebody at Apple - I guess eventually they listen if enough people complain 😝
Thanks Eric & Carolyn for your replies. Have tried as you advise but nothing has changed. Have sent feedback to Apple & hope they do something about this.
You are welcome. Does control - click/Save image to the Desktop work?
Yes that worked for me, thanks.
Safari closing when I try to drag picture from internet
