Is it normal for my phone to turn on when downloading the system update?

Question

Is it normal for my phone to turn on when downloading the system update?

I am trying to restore my IPhone using ITunes due to forgetting my passcode and I got it to the point of downloading the system update for it and while it in the process my phone would turn on without anyone pressing any buttons on it. I had to press the home and the power button every time it does it. I would use the icloud way but my phone wont connect to the internet. Is it normal for my phone to turn on like that?

iPhone SE

Posted on Apr 22, 2017 5:56 PM

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Answer 1

Rysz

Level 8

44,455 points

Apr 22, 2017 6:13 PM in response to rebecca60scott

Yes, the iOS update process involves the device being turned On and Off at various points, but updating iOS has nothing to do with restoring your iPhone after forgetting your password.

See if these links help:

If you forgot your Apple ID password - Apple Support: https://support.apple.com/en-us/HT201487

You'll have to put your device in Recovery Mode and Restore it while connected to iTunes on your computer: http://support.apple.com/kb/HT1808

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Answer 2

Apr 23, 2017 4:14 AM in response to rebecca60scott

Hi rebecca60scott. Do you mean that the phone turns off while the computer is downloading the update? If so, just leave it off until the download is completed, then reconnect to complete the restore process.

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