My Health App isn't syncing with the WW app..

Question

Level 1

10 points

My Health App isn't syncing with the WW app..

My phone 7+ isn't syncing my activity points in my weight watchers app anymore. The health app is receiving the data from my Apple Watch just fine but it isn't syncing w/ my activity points in the WW app. I have contacted WW support and they have suggested I contact Apple. My watch is updated to 3.2 but i was having this issue since Apr 11th. I am not sure if the issue started after i updated my iOS to 10.3.1. I have deleted the device and added it again. I gave all the permissions necessary in the settings. WW version 5.6.0 I get this error message: apple_health_connect_failedapple_health_error_message HKConnect01

Please Help!

iPhone 7 Plus, iOS 10.3.1, Apple Watch version 3.2

Posted on Apr 22, 2017 8:36 PM

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Answer 1

Jonathan UK

Level 10

164,015 points

Apr 26, 2017 11:15 AM in response to JenLRam540

Hi

It is the responsibility of third-party app developers to ensure that their apps work correctly on iPhone and Apple Watch.

I suggest that you consult the Weight Watchers support resources and/or contact the developer again for further assistance with the data sync issue that you are experiencing with the Weight Watchers app:

Support resources:

http://weightwatchers.prod.acquia-sites.com/us/m/cms/help/billing-and-technical

Contact:

http://www.weightwatchers.com/help/contactus.aspx?emailtype=OTG

More information:

https://itunes.apple.com/us/app/weight-watchers/id331308914?mt=8

(Note that you are not talking to Apple here - this is a user-based technical support community).

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Answer 2

JenLRam540 Author

Level 1

10 points

Apr 26, 2017 11:20 AM in response to Jonathan UK

I have reached out to WW again. Thank you for the links you are most helpful. I know I am not talking to Apple directly I was mainly concerned if anybody else was having the same issues and if they could share what worked for them or if anyone had a fix. Again TY

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Answer 3

Jul 3, 2017 4:10 PM in response to JenLRam540

I have had the same problem. My steps are set to pull from my Apple watch, and those sync properly, but my workouts and activity do not. After spending hours trying ti trouble shoot the problem and trying what seemed like everything to get it to work (including deleting my watch, losing all my health data and re-pairing), I contacted WW tech support. This is where I learned that activity and workouts from Apple Health will never sync to WW app. Only the steps register. So, if you want to get activity points, you have to manually add them. I feel like this is a big design flaw for WW, especially since this fact is not made clear on their website or in the FAQ Apple Health sync section. Anyway, hopefully this will save you future frustration and wasted time trying to get them to sync up.

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Answer 4

Jonathan UK

Level 10

164,015 points

Apr 26, 2017 11:22 AM in response to JenLRam540

You're welcome - good luck! 🙂

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