permissions issues Win10

System: Gigabyte Z97-D3H-CF (Custom Desktop PC)

OS: Windows 10 Home 64bits (Creators Update)

CPU: Intel Core i7 4790 @ 3.60GHz

RAM: 32GB Dual Channel

Graphics: NVidia GeForce GTX 1080 (Founder's Edition)

Sound: RealTech HD Audio

Display: Samsung HDTV x2

Network type: Wi-Fi/Ethernet (Interchangeable)

Drivers: All software, and drivers are up to date

Storage Space: LOTS

Drive in question: Time Capsule 2TB


I know a lot of people use Macs for time capsule disks, but this was gifted to me, and I use a windows system.


I use the drive for windows 10's "File History" feature (which is a daily backup), iTunes library, and Security cameras. Today, i decided to manually browse through to get the few items i needed from file history, then delete the remaining file history.


Problem - Unable to delete, or even access some files on Time Capsule.


Notes:

1. all file history is present from previous machines as this one is new.

2. TC is attached directly to my network via Ethernet cable

3. TC is not used as a wi-fi, or other router. It is only used for storage.

4. TC drive access requires a username/password, and i'm the only user of the drive.

5. All files were transferred to the TC either from a camera, or from a Windows PC.


Attempted Troubleshooting:


1. Access/view files in question - Access denied (Even as admin)

2. Delete files using File Explorer (Windows Explorer) - Files appear to delete, but when I go back to the files in explorer, they are still there.

3. Delete files using PowerShell - "Access is denied" (Part of the error claims the file path does not exist, even though it shows in a directory listing, and the del command is executed in the same directory as the file.)

4. Delete files using PowerShell (as admin) - "Access is denied" (Part of the error claims the file path does not exist, even though it shows in a directory listing, and the del command is executed in the same directory as the file.)

5. Display file permissions (ACL) in Powershell - "Access is denied" (Deletable items have access permissions of "Everyone Allow -1")

6. Delete files using a command prompt - Access denied

7. Delete files using admin command prompt - unable to access mapped drive

8. unplug Time Capsule for 30+ seconds, then try again - Same results

9. Restart Windows - Same results

10. Restart network - Same results

11. Used Process Explorer to see if files are locked - Files are not locked, and cannot be deleted.

12. Tried to change permissions, using file properties dialog box, but no security tab appears for network shares.


Some files can be deleted, but others cannot. Some that can't were backed up as recently as January of this year, and others from various time periods. I do not want to format, or erase the entire drive, because of what it's used for.


My itunes library backup was sometime last year, and I can access/delete/move all of those files, with no problem at all. I also have no problems accessing, or manipulating video files captured from my security cameras.


To me, this looks like a permissions issue, because even an admin user can't access the files in question.


Is there a way around this, without formatting the entire storage? (Note I set this up with Apple's associated software originally, but I do not have that installed now. I do not think this is the issue, because ALL files from file history were placed there when the software was installed, but only some files can be deleted.


Even though I'd rather keep the drive, and keep using it, if this cannot be rectified, and a perm solution found, I will end up trashing this drive, and this issue may forever ruin the idea of me using network shares that do not originate from an actual PC/Mac.


Any ideas?

PC-OTHER, Windows 10

Posted on Apr 23, 2017 5:01 AM

Reply
2 replies

Apr 23, 2017 3:49 PM in response to jasoncollege24

Today, i decided to manually browse through to get the few items i needed from file history, then delete the remaining file history.

Deleting the file history is easy.. you can erase the TC as you noted near the bottom. Honestly that is the best way because you will continue to run into the problem in the future without using a Windows formatted virtual disk.


So forget about the delete problem for now.


It is getting those files you need that is crucial.


I am trying to understand your rather lengthy but excellent post.. just need you to clarify.


1. all file history is present from previous machines as this one is new.

So you have no files on the current machine or backups to the TC of the current machine? You are trying to restore to a different machine your old files, iTunes etc?


I don't use windows much these days but is it possible to use file history to recover the entire previous backup? Perhaps to a hard disk plugged into your computer.. then you can sort through the files and grab what you need. It is just that file history permissions might be handled at machine level.


Apple is now pretty smart at detecting that you are coming in from a different machine. And will block permissions to that different machine.. even if you use the same username and password.. Mac people are also having issues with permissions. (in the new world of ransomware.. protection against unfortunate events is almost as painful).


An alternative is to copy the entire backup folder (directory in Windows Speak) from the TC to say a USB NTFS formatted drive plugged into your computer.. if you cannot do it from Explorer there are other tools like robocopy or better rsync from linux world.


Is there a way around this, without formatting the entire storage? (Note I set this up with Apple's associated software originally, but I do not have that installed now. I do not think this is the issue, because ALL files from file history were placed there when the software was installed, but only some files can be deleted.

Now I am a bit lost.. you said previous machines.. here this is singular. A machine that had the airport utility loaded.

It helps me to know if you had multiple machine or just one previous machine. Are there multiple backups from multiple machines or just one?


4. TC drive access requires a username/password, and i'm the only user of the drive.

There are a few different levels of security on the TC.. are you using the top level .. with accounts??


User uploaded file


Using accounts can be very tricky.. I would turn it off. Go back to using the device password.


If you don't remember you will have to install the airport utility on something. What about iphone or ipad? If you have one you can download the iOS version airport utility which will be very useful.


Using the airport utility on the PC can also help.. there is a disk access aspect to that software.. and I would not discount the impact of not using it.


The issue of getting your files out might be helped by a person with a Mac.. invite a friend with Mac laptop to drinks and get them to give you a hand. They can extract the entire folder and copy it to your windows machine. Getting it out of Mac OS formatted disk (which is TC internal drive) and onto a PC formatted disk.. where your local machine has control over permissions can make life much much easier.


What I recommend then is you erase the TC via the airport utility.


Now the question of future use.


Backups on a disk (internally in the TC) that is in a format windows cannot even read... not a great idea.

And windows is pretty much ignored by apple with latest versions of bonjour for windows or airport utility being win7. I doubt they are going to bother renewing them.

It is really going to give you hassles.. especially at exactly the point you need the backup.. to discover it is not working. That is why you always backup natively..


There is a work around.

From windows create a virtual disk. And this can be formatted NTFS and controlled by the windows machine.

All your files and backups etc.. load them into the VHD.


Since your camera does not have issues with the TC and your computer does not have permissions issues with the videos that can continue to run as now.. the camera will not be able to view inside the windows virtual disk. And all security can be controlled by the windows machine.. so there is no need to use accounts.. I recommend you don't.


Here is original post where I worked out using VHD from win10.

https://discussions.apple.com/thread/7634997?start=0&tstart=0

A decent NAS is not over expensive.. and is much better much faster much more secure than a TC.. and in the windows world my recommendation is to stick to stuff designed for windows.

May 20, 2017 2:22 PM in response to LaPastenague

Sorry for the late reply, and you are awesome!


Accessing the TC device directly from a Mac allows me to manipulate the files exactly the way I need to. I can copy the files I need, and then delete the remaining file history. This was actually what I was trying to do, when the issue made itself known.


I can also use this to manipulate files from the cameras, if need be as well.


I'll use a different drive for new file history backups. 🙂


Thank you!

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permissions issues Win10

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