Cannot get mail - the connection to the server failed

Question

Level 1

5 points

Cannot get mail - the connection to the server failed

iPhone 6S+, iOS 10.3.1

I use the Outlook app as my email client (works great). I had removed the native Apple mail app, but recently I found a need for it and I want to use my icloud.com email address with it, which is different from my Apple ID, but my icloud.com email address is visible under my profile on icloud.com. I CAN see emails to my icloud.com email address under the "Mail" section on the website icloud.com.

However, I cannot receive or send emails from the native Apple email app, which is set up to use my icloud.com email address. It just keeps saying, "Cannot get mail - the connection to the server failed".

Help?

Posted on Apr 26, 2017 3:07 PM

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Answer 1

Sep 8, 2017 4:03 AM in response to zinacef

Interesting question to which we are also not finding an answer. both my wife and I have been unable to access email through the mail app on our iPads since last Sunday.

We are travelling through Canada and arrived in Montreal on Sunday on ViaRail. On the train was the last time the Mail worked. She Fetches gmail, I fetch iCloud.

Her current solution is to use a browser. Mine was to add the icloud account to an Outlook client app. Both solutions work.

so what has Montreal got to do with a problem hitting two devices at the same time?

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Answer 2

zinacef

Level 10

88,407 points

Apr 27, 2017 7:00 AM in response to dadu007

See this -- If you can’t send or receive emails on your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

zinacef

Level 10

88,407 points

Apr 27, 2017 8:30 AM in response to dadu007

No problem though keep an eye on it, and if it occurs again, reach out to Apple Support -- Contact - Official Apple Support.

Glad to hear you're back up and running though! 🙂

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Answer 4

dadu007 Author

Level 1

5 points

Apr 27, 2017 8:28 AM in response to zinacef

Thanks, I had gone through all that yesterday. But this this morning everything seems to be working okay. (?!) Perhaps the problem was on the server side...

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