Cannot connect Powerbeats to Apple Watch

Powerbeats headphones connects well to my iPhone 6s but not to my Apple Watch 2. I can discover the headphones on both devices but only connect on my phone despite software being up to date. Airplane mode is not on, I have disconnected the Powerbeats from my phone, "forgot" the powerbeats on both devices and even tried with my phone off but it continues appear as though both devices are trying to connect (beats flashing and Watch refreshing) but no connection.

Apple Watch Series 2, watchOS 3.2, Powerbeats 2

Posted on Apr 27, 2017 6:49 AM

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3 replies

Apr 27, 2017 6:56 AM in response to LiliaandOllie

Hi


The following steps may help (having previously resolved the same issue for some other users):


Unpair your earphones from your iPhone or any other device that they may already be paired with.


Restart your Apple Watch:


Check that you are following Apple's instructions for placing your earphones into pairing / discovery mode and the instructions for your watch:


Try moving your watch and earphones to a different location, further away from any other active Bluetooth devices.

Apr 27, 2017 8:18 AM in response to LiliaandOllie

Keep in mind that the powerbeats headphones can only be connected to one device at a time, so in order to be paired with your Apple Watch, they cannot be paired to your iphone. Also, I have noticed with Apple watch that it takes up to 3 minutes for bluetooth devices to show up in the devices list, so waiting longer could be the solution. I am not very familiar with the PowerBeats, but they could have a feature where they remember bluetooth devices and try to connect to the last connected device instead of entering a pairing mode like some bluetooth devices. Maybe you can try to find out if there is a way you could get rid of remembered devices.


Let me know if this helped

Jul 28, 2017 1:21 PM in response to LiliaandOllie

I believe I found the solution to this problem, which was bugging me as well, and the solution is... patience!


Here is what I did:

- Turn off your Powerbeats

- Un-pair the headphone from ALL devices connected to my iCloud account. Even the living room MacMini which I had never used with the headphone, but which had received the configuration through iCloud.

- Wait about an hour so things settle

- Turn on the headphone and put it in pairing mode near your iPhone

- If bluetooth is on, the iPhone will automatically recognize your Powerbeats and configure it (strangely enough, an iPad running the same version of iOS won't do the same)

- Other iOS devices (iPad for sure, AppleTV not so much) will receive the bluetooth configuration through iCloud almost immediately

- Macs won't, though... It took me 2 or 3 restarts on MacOS for the headphones to appear in my list of bluetooth devices. RESIST THE TEMPTATION TO ADD IT DIRECTLY THROUGH THE MAC BLUETOOTH PREFERENCES!!!

- Same with Apple Watch. It also took 2 or 3 restarts (turn off with the side button and then back on again) for the headphone to appear, but it did. RESIST THE TEMPTATION TO ADD IT DIRECTLY ON THE WATCH BLUETOOTH PREFERENCES!!!


Now, it all seems to be working fine. Any of the 4 devices I use (Mac, iPad, iPhone, Watch) can catch the bluetooth connection from any of the others.


Patience, little one... That is the key to mastering iCloud.

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Cannot connect Powerbeats to Apple Watch

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