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Restart the app
Most issues resolve if you quit Apple Music and then reopen it.
To make sure that the app is completely closed and all background processes are stopped before you reopen it, follow these steps:
- From the Home screen, tap Apps.
- Tap Settings.
- Scroll to Apps, then tap it.
- Tap Apple Music.
- Tap Force Stop. If you see a message that says "If you force stop an app, it may misbehave," tap OK.
- Return to the Home screen or your application list, and reopen Apple Music.
If the issues persist, clear the app cache.
Clear the app cache
- From the Home screen, tap Apps.
- Tap Settings.
- Scroll to Apps, then tap it.
- Tap Apple Music.
- Tap Storage, then tap Clear Cache.
- Return to the Home screen or your application list, and reopen Apple Music.
If the issues persist, restart your phone.
Get help with Apple Music on AndroidTo sign back in:
- Tap the menu icon
in the upper-left corner.
- Tap Sign In.
When you sign out and then sign back in, you must re-download all of the music that you want to listen to offline.
If the issues persist, contact Apple Support.
Restart the app
Most issues resolve if you quit Apple Music and then reopen it.
To make sure that the app is completely closed and all background processes are stopped before you reopen it, follow these steps:
- From the Home screen, tap Apps.
- Tap Settings.
- Scroll to Apps, then tap it.
- Tap Apple Music.
- Tap Force Stop. If you see a message that says "If you force stop an app, it may misbehave," tap OK.
- Return to the Home screen or your application list, and reopen Apple Music.
If the issues persist, clear the app cache.
Clear the app cache
- From the Home screen, tap Apps.
- Tap Settings.
- Scroll to Apps, then tap it.
- Tap Apple Music.
- Tap Storage, then tap Clear Cache.
- Return to the Home screen or your application list, and reopen Apple Music.
If the issues persist, restart your phone.
Get help with Apple Music on AndroidTo sign back in:
- Tap the menu icon
- Tap Sign In.
When you sign out and then sign back in, you must re-download all of the music that you want to listen to offline.
If the issues persist, contact Apple Support.
I can't sign in to Apple Music
