Choppy incoming calls - corrects when I call back

Hi

Follow the instructions here as appropriate, including contacting Apple Support (mail-in service may be available, if required), making another Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

• If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support
• If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
• If you hear low or muffled sound from your Apple EarPods - Apple Support
• Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

If you are currently using Voice over LTE (VoLTE), then turning it off may help to improve the sound quality during calls:

• Go to: Settings > Mobile / Cellular > Mobile / Cellular Data Options > Enable LTE.
• If Voice & Data is currently selected, tap to select Data Only instead.

If call quality improves as a result of making the change, contact your carrier for assistance with the issue.

More information:

About the LTE options on your iPhone - Apple Support

Hi Wayne, I have the exact same problem, did your problem get resolved? Please let me know as I have an appointment with the genius bar in couple of days Thanks Chris