Mac restarts every time after logging in (entering password)

Question

Level 1

9 points

Mac restarts every time after logging in (entering password)

My Mac restarts every time after entering password in the log-in screen. I followed every step provided by the Apple phone support, including repairing the disk. I wasn't able to even boot into safe mode. End up re-installing the Mac OS through the internet.

A few days later, the restarting issue happened again. Took my Mac to Genius support, no hardware issue was found. I ended up erasing the whole system and restore from Time Machine. Not sure will the issue occurs again. I was told by the Genius that it is a software glitch. Anyone has experienced the similar problem?

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.3), null

Posted on Apr 28, 2017 6:56 AM

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Answer 1

Eric Root

Level 10

684,123 points

Apr 28, 2017 7:27 AM in response to mbp 13''

Startup Issues - Resolve

Startup Issues - Resolve (2)

Startup Issues - Resolve (3)

Startup – Computer restarts by itself – Yosemite

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

mbp 13'' Author

Level 1

9 points

Apr 30, 2017 12:01 AM in response to Eric Root

Hi Eric, thanks for your reply, please see below for the report generated by Etrecheck:

EtreCheck version: 3.2 (360)

Report generated 2017-04-30 16:52:24

Download EtreCheck from https://etrecheck.com

Runtime: 1:46

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: Computer is restarting

Description:

Mac restarts after entering password, in log-in screen

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 3.1 GHz Intel Core i7 (i7-5557U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 116

Video Information: ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600

DELL P2415Q 3840 x 2160

System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about one day

Disk Information: ⓘ

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.42 GB (277.48 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Unknown file: ~/Library/LaunchAgents/com.appstart.AppStart.plist

~/Library/Application Support/AppPolicy/AppStart -i -c 0 -isn 83AE82BD-A537-412F-B02C-440E98533546

Adware: ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist

Adware: ~/Library/LaunchAgents/com.onlineapplicationrequest.AppRequest.plist

3 possible adware files found. [Remove/Report]

Kernel Extensions: ⓘ

/Applications/Endurance.app

[not loaded] com.rugarciap.DisableTurboBoost (0.0.1 - SDK 10.7 - 2016-09-14) [Lookup]

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2017-03-25) [Lookup]

[loaded] com.driver.LogJoystick (2.0 - SDK 10.10 - 2017-03-25) [Lookup]

[loaded] com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.10 - 2017-03-25) [Lookup]

[not loaded] com.logitech.driver.LogiWheelDriver (1.0 - SDK 10.10 - 2017-03-25) [Lookup]

/System/Library/Extensions

[not loaded] com.logitech.LogiWheelForceFeedback (1.0 - SDK 10.10 - 2017-03-25) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11 - 2017-03-25) [Lookup]

[not loaded] dl.uds.netusb.controller (1.59 - 2017-03-25) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 169 Apple tasks

[running] 105 Apple tasks

System Launch Daemons: ⓘ

[failed] de.novamedia.nmnetmgrd.plist (2010-06-26) [Lookup]

[not loaded] 40 Apple tasks

[loaded] 165 Apple tasks

[running] 106 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist ✔︎ (2017-01-12) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist ✔︎ (2017-01-12) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist ✔︎ (2017-04-04) [Lookup]

[loaded] com.google.keystone.agent.plist ✔︎ (2017-03-29) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist ✔︎ (2017-02-18) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist ✔︎ (2016-12-21) [Lookup]

[running] com.wacom.wacomtablet.plist ✔︎ (2015-12-17) [Lookup]

[running] de.novamedia.VodafoneDeviceObserver.plist (2016-02-18) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist ✔︎ (2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist ✔︎ (2017-01-12) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist ✔︎ (2017-04-04) [Lookup]

[running] com.adobe.agsservice.plist ✔︎ (2017-03-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (2017-03-25) [Lookup]

[loaded] com.google.keystone.daemon.plist ✔︎ (2017-04-28) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist ✔︎ (2016-10-31) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist ✔︎ (2016-12-14) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist ✔︎ (2016-02-12) [Lookup]

[running] com.siber.gs-server.plist ✔︎ (2017-04-29) [Lookup]

[loaded] com.sibersystems.gs-helper.plist ✔︎ (2017-04-29) [Lookup]

[loaded] com.teamviewer.Helper.plist ✔︎ (2016-12-21) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist ✔︎ (2017-02-18) [Lookup]

[loaded] com.wacom.displayhelper.plist ✔︎ (2017-01-13)

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist ✔︎ (2017-01-12) [Lookup]

[running] com.appstart.AppStart.plist (2016-09-09) [Lookup]

[loaded] com.bittorrent.uTorrent.plist ✔︎ (2017-01-13) Adware! [Remove/Report]

/usr/bin/open

[loaded] com.dropbox.DropboxMacUpdate.agent.plist ✔︎ (2017-04-28) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist ✔︎ (2017-01-13)

[running] com.onlineapplicationrequest.AppRequest.plist (2017-01-21) Adware! [Remove/Report]

~/Library/Application Support/AppCommon/AppRequest

[running] com.spotify.webhelper.plist ✔︎ (2017-03-28) [Lookup]

User Login Items: ⓘ

Box Sync Application

(/Applications/Box Sync.app)

iTunesHelper Application (2017-03-25)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

HyperDock Helper Application

(/Library/PreferencePanes/HyperDock.prefpane/Contents/Resources/HyperDock Helper.app)

OmniFocus Application

(/Applications/OmniFocus.app)

AdobeResourceSynchronizer Application - Hidden

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Irvue Application

(/Applications/Irvue.app)

Google Drive Application

(/Applications/Google Drive.app)

Google Chrome Application - Hidden

(/Applications/Google Chrome.app)

Logitech Gaming Software Application - Hidden

(/Applications/Logitech/Logitech Gaming Software.app)

Endurance Application - Hidden

(/Applications/Endurance.app)

SmoothScroll Application - Hidden

(/Applications/SmoothScroll.app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2017-04-04) [Lookup]

FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-29) [Lookup]

QuickTime Plugin: 7.7.3 (2017-03-03)

AdobePDFViewerNPAPI: 17.009.20044 - SDK 10.11 (2017-04-28) [Lookup]

AdobePDFViewer: 17.009.20044 - SDK 10.11 (2017-04-28) [Lookup]

Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-29) [Lookup]

SharePointBrowserPlugin: 14.7.1 - SDK 10.6 (2016-12-21) [Lookup]

PepperFlashPlayer: 25.0.0.148 - SDK 10.9 (2017-04-29) [Lookup]

Silverlight: 5.1.40905.0 - SDK 10.6 (2015-10-01) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-12-17) [Lookup]

User internet Plug-ins: ⓘ

WangwangPlugin: 1.4 - SDK 10.10 (2015-11-06) [Lookup]

Safari Extensions: ⓘ

Open in Internet Explorer - Parallels - http://www.parallels.com (2016-10-09)

Send to Kindle - klip.me - http://www.klip.me/sendtokindle (2015-12-26)

Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-09-10)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2017-03-12)

Grammarly Spell Checker & Grammar Checker - Grammarly (2016-02-27)

DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2017-03-12)

1Password - AgileBits - https://agilebits.com/onepassword (2017-04-28)

3rd Party Preference Panes: ⓘ

Flash Player (2017-03-25) [Lookup]

HyperDock (2015-09-30) [Lookup]

SwitchResX (2015-09-16) [Lookup]

WacomTablet (2015-12-17) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Destinations:

LaCie Time Machine [Local]

Total size: 400.13 GB

Total number of backups: 3

Oldest backup: 2/9/16, 11:16 am

Last backup: 27/11/16, 9:24 pm

Size of backup disk: Excellent

Backup size 400.13 GB > (Disk size 0 B X 3)

Top Processes by CPU: ⓘ

18% WindowServer

14% com.apple.WebKit.WebContent(9)

12% Box Sync

9% kernel_task

6% Safari

Top Processes by Memory: ⓘ

3.41 GB com.apple.WebKit.WebContent(9)

1.16 GB kernel_task

377 MB Safari

377 MB Dock

229 MB mds_stores

Virtual Memory Information: ⓘ

6.80 GB Available RAM

1.65 GB Free RAM

9.20 GB Used RAM

5.15 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

2017-04-29 19:30:23 Self test - passed

2017-04-28 13:57:55 ~/Library/Logs/DiagnosticReports/Endurance_2017-04-28-135755_[redacted].crash

com.MagnetismStudios.endurance - /Applications/Endurance.app/Contents/MacOS/Endurance

Application Specific Information:

BUG IN CLIENT OF LIBDISPATCH: trying to lock recursively

2017-04-28 12:32:25 ~/Library/Logs/DiagnosticReports/Endurance_2017-04-28-123225_[redacted].crash

Application Specific Information:

BUG IN CLIENT OF LIBDISPATCH: trying to lock recursively

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Answer 3

Eric Root

Level 10

684,123 points

Apr 30, 2017 7:33 AM in response to mbp 13''

You have adware installed. Run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.

Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy.

Malwarebytes Anti-Malware for Mac 10.9 and later

What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?

Why you shouldn’t download from a Torrent site

Most posters recommend not using cleaning programs. They can destroy normal computer operations.

CleanMyMac3 Uninstall

Check for associated parts and pieces using these programs.

EasyFind – Spotlight Replacement

Find Any File

Reply

Answer 4

mbp 13'' Author

Level 1

9 points

May 18, 2017 3:58 AM in response to Eric Root

Hi Eric, thank you for your reply. Thanks for your suggestions, a few Adwares were removed by EtreCheck and Malwarebytes.

I was having no problems with 10.12.3 until an update to 10.12.4 and the rebooting happens again at the white apple logo screen. Then with a search, I found many other users are affected by 10.12.4 boot loop.

See reference:

Kernel panic os x 10.12.4 sc.uds.netusb.controller

h ttps://www.jamf.com/jamf-nation/discussions/23582/macos-sierra-update-10-12-4-is sue-and-fix

The new update 10.12.5 has become available recently, but I hesitate to install it, not sure whether it'll fix the problem.

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