Why doesn't the attachment icon show up in emails sent to me?

Since I installed Sierra, emails sent to me that include attachments don't display that there is an attachment in the "view attachments" column of Mac Mail. I have reset Mail, changed the view and even tried to rearrange the columns. I can still see emails with attachments that arrived before the Sierra install, but not any of the emails that arrived after that install. How can I see the attachment icon in recent emails?

MacBook Pro (13-inch Early 2011), macOS Sierra (10.12.4)

Posted on Apr 29, 2017 3:10 PM

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13 replies

Apr 30, 2017 1:03 PM in response to jelipman

As per this article : Mail for Mac: Add attachments in Mail


If a recipient uses Mail in OS X v10.10 or later, the attachments are included in your message. For other recipients, your message includes links for downloading the attachments, and their expiration date.

You can turn Mail Drop on or off for an account. Choose Mail > Preferences, click Accounts, select the account, click Advanced, then select or deselect “Send large attachments with Mail Drop.”

For more information about Mail Drop, see the Apple Support article Mail Drop limits.



Put attachments at the end of messages

  • For the current message: Choose Edit > Attachments > Insert Attachments at End of Message.
  • For all messages: From the Message viewer, choose Edit > Attachments > Always Insert Attachments at End of Message (a checkmark shows it’s on).



Include or exclude attachments in replies

  • Include original attachments in a reply: In the toolbar of the message window, click the Include Attachment button User uploaded file or choose Edit > Attachments > Include Original Attachments in Reply (a checkmark shows it’s on).
  • Exclude original attachments in a reply: In the toolbar of the message window, click the Exclude Attachment button User uploaded file or choose Message > Remove Attachments (a checkmark shows it’s on).
  • Include original attachments in all replies: From the Message viewer, choose Edit > Attachments > Include Original Attachments in Reply (a checkmark shows it’s on).

Oct 18, 2017 7:34 AM in response to Strosje

I think the description of the problem is clear as daylight and the answers don't even get anywhere near addressing the real issue. they don't get it. I have the same problem too. Wasn't even an update, it's a brand new Mac Mini with Sierra and since I've started using it I get some emails with the paperclip in the attachment column, some without. It's infuriating as I need to know if people are sending me things to work on or just answering a previous message.


APPLE SORT THIS ONE OUT for crying out loud.

Apr 30, 2017 9:48 AM in response to tygb

Evidently no one is reading my question and followup comments. I said I have already tried your solutions, so that doesn't solve my problem, Please look at the screen shot. Emails before I installed Sierra show the paperclip in the column. Nothing after I installed on April 10 shows that the email has an attachment. The top email on April 20 has an attachment. It is a Word document If you actually look at the screen shot you will see there is no paperclip in the attachment column. This has to be a Sierra issue. Is there any way to solve this?

User uploaded file

Apr 30, 2017 10:16 AM in response to jelipman

The screen shot you posted is classic view , you have received mails from your known persons , as they have attached files , and used Microsoft word document to create a folder and attached in the mail and after that send to you .

For some mails , you clicked on the folder and saved the attachments , so no paper clip is shown in that particular mail and for other mails , you didn't clicked and saved on the attachment that's why it is showing paper clip in front of it .


I created an folder using Microsoft word , dragged in compose window of mail , and send to my mail id .

User uploaded file

Jul 9, 2017 4:20 PM in response to jelipman

I'm having the same problem, and you're right -- no one is actually answering the question. Your screen shot shown above makes the problem perfectly clear, but the answers seem to have nothing to do with the problem! Incoming mail that has an attachment should show that there is an attachment! I have had to rebuild my mailboxes several times since upgrading to Sierra in order to find things. Unfortunately this attachment issue is resulting in a lot of wasted time for me! Can someone please figure out a way so that the "paper clip" indicator that there is an attachment will show up in the list of emails?

Apr 30, 2017 11:14 AM in response to tygb

I guess I'm not going to get a solution. I save all attachments and some emails to my computer, and the emails that are pre-Sierra still show that there is an attachment. None of the new emails show that there is an attachment whether I have opened it or not. By the way, my iPhone does show that emails have an attachment, even the new ones. So it is a Sierra issue. I am frustrated with this site -- I am not getting support for my issue. Please just close this issue and I'll try to find a solution some other way.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why doesn't the attachment icon show up in emails sent to me?

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