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Apple Watch Series 1 Screen Issue

I have recently purchased an Apple Watch S1, this morning I noticed the watch face seem to have water stains on the left-hand edge of the watch face and I have tried wiping it off with a micro fibre cloth and the stains are not coming off. You can feel the marks when you gently run my finger nail over it.

I have attached few photos for your reference, let me know if my warranty will take care of this issue, please.User uploaded fileUser uploaded fileUser uploaded file

Apple Watch, null

Posted on Apr 29, 2017 6:27 PM

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1 reply

Apr 29, 2017 11:22 PM in response to Harry.huang.nz

Hi


It is possible that you have scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.


Unless the issue is due to a manufacturing defect, cosmetic damage - including scratches - is not covered under Apple's Limited Warranty (or AppleCare+). Your watch may be eligible for chargeable, out-of-warranty service.


I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your watch inspected and to establish any available service options, likely timescales and any cost:



I'm afraid that no-one here can tell you what Apple will decide. You are not talking to Apple here - this is a user-based technical support community.


Otherwise, a good quality screen protector (of the thin film type) may be effective in obscuring or reducing the visibility of the marks, as well as in providing some measure of protection against future damage. You may wish to consider, for example:


Apple Watch Series 1 Screen Issue

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