Apple TV not signing in to iTunes account

On your Apple TV

After each step, try to open the iTunes Store.

1. Make sure that the date, time, and time zone are set correctly: Go to Settings > General > Date and Time.
2. Make sure that you have an active network connection: Go to Settings > Network.
3. Check to see if other devices, such as computers or tablets, can connect to Wi-Fi and access the Internet.
4. Check to see if your Apple TV software is up to date: Select Settings > System > Software Updates > Update Software.
5. Turn your Wi-Fi router off and then on again to reset it.

Get help with Wi-Fi networks on your Apple TV.

Other connection alert messages

The steps in this article can also help you fix issues that are related to these error messages:

• "Cannot connect to the iTunes Store. An unknown error has occurred."
• "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
• "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
• "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."

Learn more

• Did the steps above fix your issue? If not, and you get an error that isn't listed in this article, see if it's listed as a possible iTunes Store error.
• If you can't make or redownload purchases from the iTunes Store, make sure you're signed in with your Apple ID. Learn how to find your Apple ID or what to do if you forgot your Apple ID password.