Netflix sync issue between devices

Question

noelbailey Author

Level 1

26 points

Netflix sync issue between devices

I started watching episode 1 of 'The Crown' on my iPad mini last night. I stopped after about 40 minutes.

This morning I thought I'd resume watching on my Apple TV (4th Gen).

Netflix 'knew' what I'd been watching and I got the 'continue watching' option.

However, I was not able to resume where I'd left off - I had to scroll to find the position.

Strangely, though, I watched another ten minutes on the ATV, then went back to my iPad, which was able to resume from where I'd got to on ATV. So I watched another ten minutes on my iPad, went back to the ATV, but it was only able to resume from where I'd previously got to - NOT from where I'd got to on my iPad.

Anyone else had this issue? It's not serious - just annoying.

Apple TV (4th generation), tvOS 10.2

Posted on May 1, 2017 2:09 AM

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Answer 1

Csound1

Level 9

60,063 points

May 1, 2017 7:13 AM in response to Diana.McCall

Quite possible, lately (last week or so) or so I have experienced the same behavior using Netflix, logging out and logging back in invariably fixes the issue.

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Answer 2

noelbailey Author

Level 1

26 points

May 1, 2017 9:23 AM in response to Diana.McCall

Thanks for your suggestion, but deleting the Netflix app off my ATV and re-installing it, didn't help. It still doesn't keep track of whereI was up to on my iPad 😟

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Answer 3

May 1, 2017 7:09 AM in response to noelbailey

Hi. Sounds like this is a problem in the Netflix app on Apple TV, and you should let them know. But you might be able to force the app to update by force quitting it. This is similar to an iPhone. You double click the remote Home button, swipe left or right on the touchpad to select the app, then use the touchpad to push it off the top of the screen. When you reopen the app, it may download the correct status info.

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Answer 4

noelbailey Author

Level 1

26 points

May 1, 2017 9:25 AM in response to noelbailey

BTW, I think the Netflix App on my ATV updated itself today, before I became aware of the problem - it was greyed out when I first switched on the ATV this morning, so maybe it's a glitch with their update ?

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