User profile for user: JohnnyMims
JohnnyMims Author
User level: Level 1
5 points

Why is one user account is very slow on my iMac.

My administrative account on my iMac has become very very slow. It does not matter what operation I try, they are all very slow. I've restarted the Mac and logged in under different user accounts on the Mac and those profiles are fine. I've been able to start in safe mode, remove the apps that automatically load at startup, then restarted, and it's still very slow. It takes several minutes to do any command. For instance, if I click on the apple to open the menu, I get the pinwheel for about 3-4 minutes and then the menu opens.

Any idea what is going on here or how to fix it?


Thanks in advance.

Posted on May 1, 2017 12:47 PM

Reply
13 replies
User profile for user: JohnnyMims
JohnnyMims Author
User level: Level 1
5 points

May 5, 2017 11:27 AM in response to BDAqua

Ok. So I have been able to get things moving on a new admin account. Things on this one are running just fine. I have run this before and there were 3 errors with the HD, but now there does not seem to be any. Things are smooth on this account. What might be slowing things on the other one?

EtreCheck version: 3.2.3 (363)

Report generated 2017-05-05 12:10:15

Download EtreCheck from https://etrecheck.com

Runtime: 4:03

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow

Description:

Slow on another account


Hardware Information: β“˜

iMac (21.5-inch, Late 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: β“˜

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


System Software: β“˜

OS X El Capitan 10.11.6 (15G1421) - Time since boot: about one hour


Disk Information: β“˜

ST31000528AS disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (319.71 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-ST DVDRW GA11N ()


USB Information: β“˜

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Built-in iSight

Apple Card Reader


Gatekeeper: β“˜

Mac App Store and identified developers


Kernel Extensions: β“˜

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6 - 2017-04-11) [Lookup]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6 - 2014-03-10) [Lookup]

[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6 - 2014-03-10) [Lookup]

[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5 - 2014-03-10) [Lookup]

[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6 - 2014-03-10) [Lookup]


System Launch Agents: β“˜

[not loaded] 8 Apple tasks

[loaded] 164 Apple tasks

[running] 67 Apple tasks


System Launch Daemons: β“˜

[not loaded] 44 Apple tasks

[loaded] 158 Apple tasks

[running] 89 Apple tasks


Launch Agents: β“˜

[loaded] com.google.keystone.agent.plist βœ”οΈŽ (2017-03-28) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist [Lookup]


Launch Daemons: β“˜

[loaded] com.adobe.fpsaud.plist (2017-04-17) [Lookup]

[loaded] com.google.keystone.daemon.plist βœ”οΈŽ (2017-04-17) [Lookup]

[not loaded] com.gopro.stereomodestatus.plist (2014-04-04) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist βœ”οΈŽ (2017-04-21) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist [Lookup]

[loaded] com.oracle.java.JavaUpdateHelper.plist βœ”οΈŽ (2014-05-01) [Lookup]


Internet Plug-ins: β“˜

LogitechHarmony: 1.2.0.1 - SDK 10.8 (2012-08-08) [Lookup]

LogitechDeviceDetection: 1.0.0.76 - SDK 10.7 (2012-04-07) [Lookup]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Lookup]

Google Earth Web Plug-in: 6.0 (2010-12-11) [Lookup]

Default Browser: 601 - SDK 10.11 (2016-08-05)

Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2012-10-11) [Lookup]

net.juniper.DSSafariExtensions: Unknown (2010-08-28) [Lookup]

OfficeLiveBrowserPlugin: 12.3.6 (2013-03-22) [Lookup]

Silverlight: 5.1.50901.0 - SDK 10.6 (2016-10-16) [Lookup]

FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-20) [Lookup]

QuickTime Plugin: 7.7.3 (2017-04-11)

Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-20) [Lookup]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Lookup]

iPhotoPhotocast: 7.0 (2010-04-06)

AdobePDFViewer: 9.5.5 (2013-05-20) [Lookup]

CANONiMAGEGATEWAYDL: 3.1.0.2 (2009-09-08) [Lookup]

GarminGpsControl: 4.0.1.0 Release - SDK 10.6 (2012-01-06) [Lookup]

SharePointBrowserPlugin: 14.7.2 - SDK 10.6 (2017-03-21) [Lookup]


3rd Party Preference Panes: β“˜

Flash Player (2017-04-17) [Lookup]

Flip4Mac WMV (2012-09-14) [Lookup]

GoPro (2014-04-04) [Lookup]


Time Machine: β“˜

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 679.63 GB

Destinations:

Time Machine Backups [Local]

Total size: 1.50 TB

Total number of backups: 29

Oldest backup: 10/5/11, 1:16 PM

Last backup: 5/4/17, 1:02 PM

Size of backup disk: Too small

Backup size 1.50 TB < (Disk used 679.63 GB X 3)


Top Processes by CPU: β“˜

3% WindowServer

2% ps

0% kernel_task

0% fontd

0% askpermissiond


Top Processes by Memory: β“˜

399 MB kernel_task

233 MB com.apple.WebKit.WebContent

127 MB Safari

102 MB mdworker(3)

86 MB softwareupdated


Virtual Memory Information: β“˜

728 MB Available RAM

94 MB Free RAM

3.29 GB Used RAM

633 MB Cached files

256 KB Swap Used


Diagnostics Information: β“˜

2017-05-05 11:00:11 Self test - passed

Reply
User profile for user: JohnnyMims
JohnnyMims Author
User level: Level 1
5 points

May 6, 2017 9:42 AM in response to JohnnyMims

Finally!

EtreCheck version: 3.2.3 (363)

Report generated 2017-05-05 15:45:43

Download EtreCheck from https://etrecheck.com

Runtime: 7:06

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow

Description:

Every action takes a very very long time.


Hardware Information: β“˜

iMac (21.5-inch, Late 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: β“˜

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


System Software: β“˜

OS X El Capitan 10.11.6 (15G1421) - Time since boot: about 4 hours


Disk Information: β“˜

ST31000528AS disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (319.58 GB free) - 28 errors

Drive failure!

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-ST DVDRW GA11N ()


USB Information: β“˜

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Built-in iSight

Apple Card Reader


Gatekeeper: β“˜

Mac App Store and identified developers


Clean up: β“˜

~/Library/LaunchAgents/com.amazon.cloud-player.plist

/Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper

Executable not found!

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder

Executable not found!

3 orphan files found. [Clean up]


Kernel Extensions: β“˜

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6 - 2017-04-11) [Lookup]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6 - 2014-03-10) [Lookup]

[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6 - 2014-03-10) [Lookup]

[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5 - 2014-03-10) [Lookup]

[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6 - 2014-03-10) [Lookup]


System Launch Agents: β“˜

[not loaded] 8 Apple tasks

[loaded] 161 Apple tasks

[running] 70 Apple tasks


System Launch Daemons: β“˜

[not loaded] 44 Apple tasks

[loaded] 156 Apple tasks

[running] 91 Apple tasks


Launch Agents: β“˜

[loaded] com.google.keystone.agent.plist βœ”οΈŽ (2017-03-28) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist [Lookup]


Launch Daemons: β“˜

[loaded] com.adobe.fpsaud.plist (2017-04-17) [Lookup]

[loaded] com.google.keystone.daemon.plist βœ”οΈŽ (2017-04-17) [Lookup]

[not loaded] com.gopro.stereomodestatus.plist (2014-04-04) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist βœ”οΈŽ (2017-04-21) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist [Lookup]

[loaded] com.oracle.java.JavaUpdateHelper.plist βœ”οΈŽ (2014-05-01) [Lookup]


User Launch Agents: β“˜

[loaded] com.adobe.ARM.[...].plist (2013-05-20) [Lookup]

[failed] com.amazon.cloud-player.plist (2014-05-17) [Lookup] - /Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper: Executable not found!

[running] com.amazon.music.plist (2017-04-10) [Lookup]

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (2010-01-29) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[failed] com.apple.SafariBookmarksSyncer.plist (2010-09-19) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[loaded] com.cisco.videoguard6.plist Β§ (2016-06-29)

[loaded] com.cisco.videoguard6.uninstall.plist Β§ (2016-10-06)

[running] com.cisco.videoguardmonitor.plist Β§ (2016-10-06)

[loaded] com.dropbox.DropboxMacUpdate.agent.plist βœ”οΈŽ (2017-05-03) [Lookup]

[running] com.dtv.vgconnect.plist Β§ (2016-01-13)

[loaded] com.dtv.vgconnect.uninstall.plist Β§ (2016-02-23)


Internet Plug-ins: β“˜

LogitechHarmony: 1.2.0.1 - SDK 10.8 (2012-08-08) [Lookup]

LogitechDeviceDetection: 1.0.0.76 - SDK 10.7 (2012-04-07) [Lookup]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Lookup]

Google Earth Web Plug-in: 6.0 (2010-12-11) [Lookup]

Default Browser: 601 - SDK 10.11 (2016-08-05)

Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2012-10-11) [Lookup]

net.juniper.DSSafariExtensions: Unknown (2010-08-28) [Lookup]

OfficeLiveBrowserPlugin: 12.3.6 (2013-03-22) [Lookup]

Silverlight: 5.1.50901.0 - SDK 10.6 (2016-10-16) [Lookup]

FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-20) [Lookup]

QuickTime Plugin: 7.7.3 (2017-04-11)

Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-20) [Lookup]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Lookup]

iPhotoPhotocast: 7.0 (2010-04-06)

AdobePDFViewer: 9.5.5 (2013-05-20) [Lookup]

CANONiMAGEGATEWAYDL: 3.1.0.2 (2009-09-08) [Lookup]

GarminGpsControl: 4.0.1.0 Release - SDK 10.6 (2012-01-06) [Lookup]

SharePointBrowserPlugin: 14.7.2 - SDK 10.6 (2017-03-21) [Lookup]


User internet Plug-ins: β“˜

OctoshapeWeb: 1.0 - SDK 10.8 (2017-03-13) [Lookup]


3rd Party Preference Panes: β“˜

Flash Player (2017-04-17) [Lookup]

Flip4Mac WMV (2012-09-14) [Lookup]

GoPro (2014-04-04) [Lookup]


Time Machine: β“˜

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 679.76 GB

Destinations:

Time Machine Backups [Local]

Total size: 1.50 TB

Total number of backups: 29

Oldest backup: 10/5/11, 1:16 PM

Last backup: 5/4/17, 1:02 PM

Size of backup disk: Too small

Backup size 1.50 TB < (Disk used 679.76 GB X 3)


Top Processes by CPU: β“˜

3% WindowServer

1% systemstatsd

1% ps

0% cloudd

0% kernel_task


Top Processes by Memory: β“˜

424 MB kernel_task

221 MB mdworker(6)

143 MB Safari

111 MB com.apple.WebKit.WebContent

70 MB WindowServer


Virtual Memory Information: β“˜

917 MB Available RAM

99 MB Free RAM

3.10 GB Used RAM

817 MB Cached files

6 MB Swap Used


Diagnostics Information: β“˜

2017-05-05 11:00:11 Self test - passed

2017-05-03 17:30:14 ~/Library/Logs/DiagnosticReports/Finder_2017-05-03-173014_[redacted].crash

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Reply
User profile for user: James Backes
James Backes
User level: Level 1
9 points

May 1, 2017 4:47 PM in response to JohnnyMims

Generally speaking if you're already testing or seeing different performance in other user accounts then you're already 90% of the way there.


You're on the right track with startup items and similar processes causing slowness.


All of what we're going to be able to give you at this point is speculation, however if it were me I'd simply make one more account, backup and restore my personal data to that new account and either delete or keep that original Admin account for safe-keeping (as long as you have the disk space for it anyway).


I do know many people don't prefer the nuke-and-pave methods but often they'll save you time and effort in the long run.


On the topic of optimization have you tried using Onyx or other System tools to purge/clean out cache files and the like? could be some corruption in a User level cache and it could account for the reported symptoms.


Let us know what you find out.

Reply
User profile for user: BDAqua
BDAqua
User level: Level 10
250,259 points

May 7, 2017 1:48 PM in response to JohnnyMims

That's nice to here, thanks.πŸ™‚


We'll have to see a report with the new drive to tell what is what.


Your Mc can handle the largest drives made as of now, 10 TB!...


https://eshop.macsales.com/upgrades/imac-27-inch-late-2009-3.06-ghz/internal-dri ves


I'd stay way from 1.5 TB & 3 TB drives because of failure rates.


I'd go with this unless you can afford SSDs, 5 year warranty...


https://eshop.macsales.com/item/Western%20Digital/WD4004FZWX/


Requires this sensor + Install https://eshop.macsales.com/item/OWC/DIYIMACHDD09/ideos...


https://eshop.macsales.com/item/OWC/DIYIMACHDD09/

Reply

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Why is one user account is very slow on my iMac.

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