I am using Safari on an iMac. Several different sites have had click throughs to material I wanted to see and I get a black screen that says blocked plug in. I have turned ON every plugin I have for these sites. Still not working.
How do I find the problem? I have tried clicking on the error and it goes nowhere.
iMac (21.5-inch Mid 2011), OS X El Capitan (10.11.6)
Interestingly, I had no issue getting to the website from the link you provided using Google Chrome on my Mac mini just now. However, like you, I was not able to successfully access it with Safari ... so, it looks like you are not the only one having this issue.
I don't currently have any other browsers installed to test with. Also, I made sure that I did not have any plug-ins or extension enabled on my Safari browser when I attempted to connect to the site. What I got was the following error:
Thank you for the suggestion. Etrecheck found a couple of other problems but not that solved the blocked plug in issue. After your question about firewalls, I checked my Mac and realized I did not have it on, so I turned it on now. I do have an adblocker on (for many years).
I have had no new hardware or software for some time, and the problem just started yesterday with this and one other click through button on another email. This blocked item is a pdf, and the other I don't know but probably is a pdf file and is coming from http://s3.amazonaws.com
New research says I can right click on these buttons and open them in a new tab. That works. But not how it is supposed to work. No other sites or buttons have required this.
Here are the results from Etrecheck. Would appreciate any further insights, thank you.
EtreCheck version: 3.2.2 (362)
Report generated 2017-05-02 09:59:21
Download EtreCheck from https://etrecheck.com
Runtime: 1:44
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
retesting
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
20 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
8 GB DDR3 1333 MHz ok
BANK 1/DIMM1
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1421) - Time since boot: about 11 days
Disk Information: ⓘ
WDC WD20EARX-32PASB0 disk0 : (2 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) /Volumes/Macintosh HD : 2.00 TB (1.68 TB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Crucial_CT240M500SSD1 disk1 : (240.06 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk1s1) <not mounted> : 210 MB
Macintosh SSD (disk1s2) / [Startup]: 239.20 GB (166.92 GB free)
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.1.6 - 2017-03-28) [Lookup]
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.6 - 2017-03-28) [Lookup]
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.6 - 2017-03-28) [Lookup]
[not loaded] org.virtualbox.kext.VBoxUSB (4.1.6 - 2017-03-28) [Lookup]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2017-03-28) [Lookup]
Startup Items: ⓘ
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 151 Apple tasks
[running] 81 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 44 Apple tasks
[loaded] 149 Apple tasks
[running] 98 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist ✔︎ (2017-02-05) [Lookup]
[running] com.brother.LOGINserver.plist (2014-11-26) [Lookup]
[loaded] com.google.keystone.agent.plist ✔︎ (2017-03-28) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (2017-04-22) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist ✔︎ (2017-02-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist ✔︎ (2017-02-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (2017-04-17) [Lookup]
[running] com.fitbit.galileod.plist (2014-01-04) [Lookup]
[loaded] com.google.keystone.daemon.plist ✔︎ (2017-04-17) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist ✔︎ (2017-04-11) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist ✔︎ (2016-01-09) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist § (2017-03-15) [Lookup]
[running] net.exirion.ssdfanctrl.plist (2013-10-31) [Lookup]
User Launch Agents: ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist ✔︎ (2016-04-21) [Lookup]
User Login Items: ⓘ
OneDrive Application
(/Volumes/Macintosh HD/[redacted]/Desktop/OneDrive.app)
Messages Application
(/Applications/Messages.app)
SecureSafe Application
(/Applications/SecureSafe.app)
HP Scheduler Application
(/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-20) [Lookup]
Google Earth Web Plug-in: 7.1 (2017-01-17) [Lookup]
Default Browser: 601 - SDK 10.11 (2016-08-30)
NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-26) [Lookup]
AdobePDFViewerNPAPI: 15.023.20053 - SDK 10.11 (2016-12-23) [Lookup]
FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-05-02) [Lookup]
Silverlight: 5.1.50901.0 - SDK 10.6 (2017-02-07) [Lookup]
QuickTime Plugin: 7.7.3 (2017-03-28)
Flash Player: 25.0.0.163 - SDK 10.9 (2017-05-02) [Lookup]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Lookup]
NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Lookup]
AdobePDFViewer: 15.023.20053 - SDK 10.11 (2016-12-23) [Lookup]
iPhotoPhotocast: 7.0 (2010-05-02)
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-21) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (2017-04-22) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Lookup]
fbplugin_1_0_3: Unknown (2010-06-12) [Lookup]
Picasa: 1.0 (2010-06-18) [Lookup]
Safari Extensions: ⓘ
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2017-04-02)
Stylish - Vladimir Sobolev - http://sobolev.us/stylish (2017-04-02)
3rd Party Preference Panes: ⓘ
Flash Player (2017-04-17) [Lookup]
Java (2017-04-22) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh SSD: Disk size: 239.20 GB Disk used: 72.28 GB
Destinations:
Western Digital HD [Local]
Total size: 500.07 GB
Total number of backups: 5
Oldest backup: 11/21/16, 7:31 AM
Last backup: 2/28/17, 7:26 AM
Size of backup disk: Adequate
Backup size 500.07 GB > (Disk used 72.28 GB X 3)
Top Processes by CPU: ⓘ
2% fontd
2% Microsoft PowerPoint
1% WindowServer
1% Microsoft Excel
0% kernel_task
Top Processes by Memory: ⓘ
1.36 GB kernel_task
696 MB Microsoft Excel
471 MB softwareupdated
451 MB Finder
328 MB Skype
Virtual Memory Information: ⓘ
12.36 GB Available RAM
8.46 GB Free RAM
7.64 GB Used RAM
3.90 GB Cached files
214 MB Swap Used
Diagnostics Information: ⓘ
2017-05-01 12:23:22 /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-01-122322_[ redacted].cpu_resource.diag [Details]
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
2017-04-30 15:17:48 /Volumes/Macintosh HD/[redacted]/Library/Logs/DiagnosticReports/iTunes_2017-04-30-151748_[redacted ].crash
com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes
Files deleted by EtreCheck: ⓘ
2017-05-02 09:50:20 - /Volumes/Macintosh HD/[redacted]/Library/LaunchAgents/com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a 4f123223c9cc56a8fd83a6f7ae.plist
2017-05-02 09:50:20 - /Volumes/Macintosh HD/[redacted]/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
2017-05-02 09:50:20 - /Volumes/Macintosh HD/[redacted]/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist
2017-05-02 09:50:20 - /Volumes/Macintosh HD/[redacted]/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
2017-05-02 09:50:31 - /Library/LaunchAgents/com.lost.smoke.plist
2017-05-02 09:50:31 - /Library/LaunchDaemons/com.sharpcast.xfsmond.plist
2017-05-02 09:52:25 - /Volumes/Macintosh HD/[redacted]/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist
2017-05-02 09:52:25 - /Volumes/Macintosh HD/[redacted]/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist
Ok, thanks for providing the EtreCheck results. I don't see anything outstanding that would be the cause of this issue, however, I would offer the following suggestions for you to consider for next steps:
How do I know which Internet Plugins I don't or rarely use? They seem to be in the background for me as I never actually invoke them myself.
No doubt they have been installed (some in the background) when you needed to access certain websites or to allow some additional features in your Safari browser.
May I suggest that you delete any Java, FlashPlayer or Silverlight plugins as these can be both problematic and potentially a security risk.
To access Safari Extensions, run Safari and from the Safari menu, select Safari > Preferences > Extensions. By default, there shouldn't be any extensions installed.
To access Safari Plug-ins, run Safari and from the Safari menu, select Safari > Preferences > Security > Plug-in Settings...
Ref:
I would suggest that you download and run EtreCheck, and then, post the results so that we can get a better idea on what Safari plugins are running on your iMac to offer any potential solutions.
In addition do you have the software firewall enabled on your iMac? ... or use any third-party software firewalls or anti-virus/malware applications?
Finally, were you able to get to these sites before without any issues? If so, what hardware/software changes have your made to your Mac when you started to have this problem?
Hi, yes I should have mentioned that these buttons work properly in Firefox. So it's a Safari problem.
How do I know which Internet Plugins I don't or rarely use? They seem to be in the background for me as I never actually invoke them myself.
I will be brave and remove all of the Satari plugins and extensions. And then do the add back process.
Thanks for your suggestions.
Cindy
Hey,
Open Finder, in your top Menu bar, click "Go" and choose "Computer". Choose Macintosh HD, and then Library (/Library). Find the folder that says "Internet Plug-Ins". There is a folder titled "Disabled Plug-Ins, see if the desired Plug-In is in that folder, if it is, simply drag it out and put it in "Internet Plug-Ins". You may be asked for your Admin password to move the file. Once it's done, restart the computer and test the issue. It will likely be resolved, if not - let me know and I can provide you more steps 🙂
I noticed you mentioned the issue only occurs in Safari. Open Safari, in the top menu bar choose Safari and then Preferences. Choose the "Security" tab and under Internet plug-ins, ensure that "Allow Plug-ins" is selected. You can modify the settings to be more specific in the tab next to it titled "Plug-in Settings...".
Thank you. I deleted those plugins and restarted. Still have the problem. I only have one extension which is the Ad Blocker I mentioned before and I've been using it for years. I disabled it for my mail and still have the problem.
The only plugins I have left are
Citrix online Web Deployment
Adobe Reader
IphotoPhotcast
Picasa
Should I delete those too, then?
Thanks for your patience with this.
Cindy
Yes, that's where I started this thread. I had made sure that box was checked and then turned ON all the plugins in hope that whatever was blocking me would operate. Now I have most of them deleted and still no luck.
Probably will delete the rest and see. A little further research turned up an alternative route to open the content. Instead of clicking on the button and having it open directly, I can right click it and click open in a new tab - that works! But its cumbersome and not the way it should be done.
Thanks for your input.
Cindy
No. None of those should be an issue.
Which exact version of Safari are you running?
Run Safari > From the Safari menu bar > Safari > About Safari
FWIW, the very latest that comes with macOS Sierra is v10.1 Not sure what the latest is for El Capitan.
Sorry, that this is still not working for you. I can imagine how frustrating this is becoming. Thanks for hanging in there.
You mentioned that this only occurs for only a few sites. Would these be financial site, per chance? Like banking, credit card, or investment-type sites that require a secure connection? That is one the relies on an SSL connection where the URL would start with "https?"
Hi, I thought about that but the two sites are not secured. One is a calendar of events for a club and the other is a checklist of activities for clients of SurveyMonkey.
I don't think they'd mind if I gave you the URL https://www.surveymonkey.com/wp-content/uploads/2017/04/Survey-Confidence-Checkl ist.pdf?utm_source=email&utm_medium=sm_c… This is the link to one that continues to have plugin blocked message. I called them and they say they haven't had reports of problems from others. Although I did offer a suggestion that they are going to pursue to at least offer these links on their site instead of a separate blog or email only. So that's a benefit that's come out of this.
You are very sweet to continue to think of solutions. Because I am out of what to do next 🙂
Thank you,
Cindy
Thank you for letting me know. I passed on your experience to the Survey Monkey people so they know it's not just me. It works on my Firefox.
So for now I'm going to move forward and hope it doesn't happen again. Thank you so much for all your advice. I appreciate your taking time to investigate.
Cindy
I am having the same problem. The only plugins I have are Evernote web clipper and Site Adviser. I have my preferences set to allow plug ins for Adobe flash player, Dymo label and McAfee site adviser. I don't consider these a lot and they were all installed by me deliberately.
I would like to continue to use Safari but I find this inability to read certain pdfs a significant impediment.
Blocked Plug in
