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Question: MacBook Pro Battery has swollen

Hello everyone,


Yesterday I discovered that the battery of my 2011 13" MacBook Pro had swollen and had broken the trackpad from within.


Today I went to an Apple Store looking for a solution and I have been told that the computer is discontinued and that they do not have the parts for the repair nor assume the costs.


It seems incredible to me that a company like Apple doesn't assume any responsability for a factory defect as the battery swells, mainly on a device like the 2011 MacBook Pro that is made with a single piece of aluminum that block the users from removing the battery in cases like this.


I am now with a computer that is only 5 years old, with the battery and the trackpad disabled as a result of the malfunction of the battery that, due to the design of the product, has damaged other components of the computer without doing anything to prevent it, and of which Apple idoesn't assume any responsability.


I would like to know if someone has been in the same case and how it was solved.


Thank you all.

MacBook Pro, iOS 10.3.1

Posted on May 2, 2017 12:34 PM

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Question marked as Apple recommended
Answer:
Answer:

All batteries will eventually fail. Some sooner and some later. To a large extent it will be a function of age and the way the battery has been used/abused. Yes, to a certain extent manufacturing defects might also be an element in that equation.


Older batteries can and should be monitored via System Information>Power. You have been misfortunate but any compensation from Apple is very unlikely. Five years of service by a lithium ion battery is a long time just as tires would be on an often driven car. There is every expectation that such items will eventually have to be replaced which is the responsibility of the user/owner.


Ciao.

Posted on May 2, 2017 1:55 PM

Question marked as Helpful

Nov 27, 2017 4:28 PM in response to OGELTHORPE In response to OGELTHORPE

Yes all batteries will eventually fail, but what you seem to have missed in the op is that the battery malfunctioned and damaged Martibirrich's laptop in the process. This is the salient point. Or do you consider that any battery caused damaged on any portable device acceptable. I know that that would not be acceptable to any users of cordless tools, cameras, or any myriad of other devices, so I don't see why it should be any different for Macbooks.


I have the same problem, but as of yet the swelling is only impinging on my ability to use my trackpad. The apple rep at the Montréal downtown Apple Store informed me that as there was no damage to my laptop that they would not replace my battery free of charge. However, should there bee any damage, the repairs and replacement costs would then be borne by Apple.

Nov 27, 2017 4:28 PM

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May 2, 2017 12:44 PM in response to Martibirrich In response to Martibirrich

The battery CAN be replaced https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Early+2011+Battery+Repl acement/5116


Unless you can show that it's an issue affecting many other users, it's unlikely you can get past the out-of-warranty hurdle.

May 2, 2017 12:44 PM

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Question marked as Apple recommended

May 2, 2017 1:55 PM in response to Martibirrich In response to Martibirrich

All batteries will eventually fail. Some sooner and some later. To a large extent it will be a function of age and the way the battery has been used/abused. Yes, to a certain extent manufacturing defects might also be an element in that equation.


Older batteries can and should be monitored via System Information>Power. You have been misfortunate but any compensation from Apple is very unlikely. Five years of service by a lithium ion battery is a long time just as tires would be on an often driven car. There is every expectation that such items will eventually have to be replaced which is the responsibility of the user/owner.


Ciao.

May 2, 2017 1:55 PM

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Jun 3, 2017 6:14 AM in response to Martibirrich In response to Martibirrich

I had the same problem happened to one of my MacBook. I am looking for a good battery made by another company to substitute it. There many been sold on Amazon, etc. Let me know if you could solve your problem.

Jun 3, 2017 6:14 AM

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Jul 23, 2017 2:42 PM in response to Martibirrich In response to Martibirrich

Check the charge cycles on your battery. Li-ion batteries are rated for 300 to 500 charge cycles.


A swollen battery indicates that the battery is failing physically, from a defect. This can be caused from overheating or overcharging.


When a battery is in this swollen condition, it becomes very dangerous as it can burst and catch of fire. Contact apple as it is their policy to replace these defective batteries even if they are out of warranty as long as the cause is from the batteries being defective.

Jul 23, 2017 2:42 PM

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Question marked as Helpful

Nov 27, 2017 4:28 PM in response to OGELTHORPE In response to OGELTHORPE

Yes all batteries will eventually fail, but what you seem to have missed in the op is that the battery malfunctioned and damaged Martibirrich's laptop in the process. This is the salient point. Or do you consider that any battery caused damaged on any portable device acceptable. I know that that would not be acceptable to any users of cordless tools, cameras, or any myriad of other devices, so I don't see why it should be any different for Macbooks.


I have the same problem, but as of yet the swelling is only impinging on my ability to use my trackpad. The apple rep at the Montréal downtown Apple Store informed me that as there was no damage to my laptop that they would not replace my battery free of charge. However, should there bee any damage, the repairs and replacement costs would then be borne by Apple.

Nov 27, 2017 4:28 PM

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Nov 27, 2017 4:50 PM in response to sasha.a In response to sasha.a

As Lithium batteries swell before they die, it is hardly a secret that you should replace them before they do.


All batteries will eventually die at some point.


Leaving it in your Mac is a very foolish thing to do. But it is your Mac to break.

Nov 27, 2017 4:50 PM

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Question: MacBook Pro Battery has swollen