USB hub

Question

My usb hub is no longer working after updating my apple mini to OSX 10.12.4I tried to plug it to different USB ports it still does not work.

maxbossi · Accepted Answer

I finally found the solution: I disinstalled the software "Logitech Options" and my USB hub is detected again!I installed the Logitech software since I am using a logitech keyboard but the keyboard is perfectly detected also without such software.

maxbossi · Answer

Thanks for your time BDAqua!The System report shows two USB2 bus and one USB3 bus. The USB3 bus lists all the usb devices connected to the MAC but not my USB HUB which apparently is not detected.To be sure, i tested my USB hub on one MS Windows PC and it works perfectly.

maxbossi · Answer

This is the report obtained from the console with the command system_profiler SPUSBDataType:USB:    USB 2.0 Bus:      Host Controller Driver: AppleUSBEHCIPCI      PCI Device ID: 0x1e26       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         Hub:          Product ID: 0x0024          Vendor ID: 0x8087  (Intel Corporation)          Version: 0.00          Speed: Up to 480 Mb/sec          Location ID: 0x1d100000 / 1          Current Available (mA): 500          Current Required (mA): 0          Extra Operating Current (mA): 0          Built-In: Yes            Hub:              Product ID: 0x2512              Vendor ID: 0x0424  (SMSC)              Version: b.b3              Speed: Up to 480 Mb/sec              Location ID: 0x1d180000 / 2              Current Available (mA): 500              Current Required (mA): 2              Extra Operating Current (mA): 0              Built-In: Yes                IR Receiver:                  Product ID: 0x8242                  Vendor ID: 0x05ac  (Apple Inc.)                  Version: 1.00                  Speed: Up to 1.5 Mb/sec                  Manufacturer: Apple, Inc.                  Location ID: 0x1d182000 / 4                  Current Available (mA): 500                  Current Required (mA): 100                  Extra Operating Current (mA): 0                  Built-In: Yes                BRCM20702 Hub:                  Product ID: 0x4500                  Vendor ID: 0x0a5c  (Broadcom Corp.)                  Version: 1.00                  Speed: Up to 12 Mb/sec                  Manufacturer: Apple Inc.                  Location ID: 0x1d181000 / 3                  Current Available (mA): 500                  Current Required (mA): 94                  Extra Operating Current (mA): 0                  Built-In: Yes                    Bluetooth USB Host Controller:                      Product ID: 0x828a                      Vendor ID: 0x05ac  (Apple Inc.)                      Version: 1.37                      Speed: Up to 12 Mb/sec                      Manufacturer: Apple Inc.                      Location ID: 0x1d181300 / 7                      Current Available (mA): 500                      Current Required (mA): 0                      Extra Operating Current (mA): 0                      Built-In: Yes    USB 2.0 Bus:      Host Controller Driver: AppleUSBEHCIPCI      PCI Device ID: 0x1e2d       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         Hub:          Product ID: 0x0024          Vendor ID: 0x8087  (Intel Corporation)          Version: 0.00          Speed: Up to 480 Mb/sec          Location ID: 0x1a100000 / 1          Current Available (mA): 500          Current Required (mA): 0          Extra Operating Current (mA): 0          Built-In: Yes    USB 3.0 Bus:      Host Controller Driver: AppleUSBXHCIPPT      PCI Device ID: 0x1e31       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         Miscellaneous Device:          Product ID: 0x0819          Vendor ID: 0x046d  (Logitech Inc.)          Version: 0.10          Serial Number: 6449CEC0          Speed: Up to 480 Mb/sec          Location ID: 0x14300000 / 3          Current Available (mA): 500          Current Required (mA): 500          Extra Operating Current (mA): 0        USB Receiver:          Product ID: 0xc52b          Vendor ID: 0x046d  (Logitech Inc.)          Version: 12.01          Speed: Up to 12 Mb/sec          Manufacturer: Logitech          Location ID: 0x14200000 / 2          Current Available (mA): 500          Current Required (mA): 98          Extra Operating Current (mA): 0Mac-mini:~ Max$ system_profiler SPUSBDataTypeUSB:    USB 2.0 Bus:      Host Controller Driver: AppleUSBEHCIPCI      PCI Device ID: 0x1e26       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         Hub:          Product ID: 0x0024          Vendor ID: 0x8087  (Intel Corporation)          Version: 0.00          Speed: Up to 480 Mb/sec          Location ID: 0x1d100000 / 1          Current Available (mA): 500          Current Required (mA): 0          Extra Operating Current (mA): 0          Built-In: Yes            Hub:              Product ID: 0x2512              Vendor ID: 0x0424  (SMSC)              Version: b.b3              Speed: Up to 480 Mb/sec              Location ID: 0x1d180000 / 2              Current Available (mA): 500              Current Required (mA): 2              Extra Operating Current (mA): 0              Built-In: Yes                IR Receiver:                  Product ID: 0x8242                  Vendor ID: 0x05ac  (Apple Inc.)                  Version: 1.00                  Speed: Up to 1.5 Mb/sec                  Manufacturer: Apple, Inc.                  Location ID: 0x1d182000 / 4                  Current Available (mA): 500                  Current Required (mA): 100                  Extra Operating Current (mA): 0                  Built-In: Yes                BRCM20702 Hub:                  Product ID: 0x4500                  Vendor ID: 0x0a5c  (Broadcom Corp.)                  Version: 1.00                  Speed: Up to 12 Mb/sec                  Manufacturer: Apple Inc.                  Location ID: 0x1d181000 / 3                  Current Available (mA): 500                  Current Required (mA): 94                  Extra Operating Current (mA): 0                  Built-In: Yes                    Bluetooth USB Host Controller:                      Product ID: 0x828a                      Vendor ID: 0x05ac  (Apple Inc.)                      Version: 1.37                      Speed: Up to 12 Mb/sec                      Manufacturer: Apple Inc.                      Location ID: 0x1d181300 / 7                      Current Available (mA): 500                      Current Required (mA): 0                      Extra Operating Current (mA): 0                      Built-In: Yes    USB 2.0 Bus:      Host Controller Driver: AppleUSBEHCIPCI      PCI Device ID: 0x1e2d       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         Hub:          Product ID: 0x0024          Vendor ID: 0x8087  (Intel Corporation)          Version: 0.00          Speed: Up to 480 Mb/sec          Location ID: 0x1a100000 / 1          Current Available (mA): 500          Current Required (mA): 0          Extra Operating Current (mA): 0          Built-In: Yes    USB 3.0 Bus:      Host Controller Driver: AppleUSBXHCIPPT      PCI Device ID: 0x1e31       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         USB Receiver:          Product ID: 0xc52b          Vendor ID: 0x046d  (Logitech Inc.)          Version: 12.01          Speed: Up to 12 Mb/sec          Manufacturer: Logitech          Location ID: 0x14200000 / 2          Current Available (mA): 500          Current Required (mA): 98          Extra Operating Current (mA): 0My external USB hub (that, by the way is a USB3 hub) is connected but, as you can see, is not detected.I have also to note that an hard disk connected to the external hub is randomly mounted (it only happened a couple of times) and is shown under the second USB2 hub (Product ID: 0x0024)

BDAqua · Answer

Aren&#x27;t we drawing 598 mA where 500 mA is available?USB 3.0 Bus:      Host Controller Driver: AppleUSBXHCIPPT      PCI Device ID: 0x1e31       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         Miscellaneous Device:          Product ID: 0x0819          Vendor ID: 0x046d  (Logitech Inc.)          Version: 0.10          Serial Number: 6449CEC0          Speed: Up to 480 Mb/sec          Location ID: 0x14300000 / 3          Current Available (mA): 500          Current Required (mA): 500          Extra Operating Current (mA): 0        USB Receiver:          Product ID: 0xc52b          Vendor ID: 0x046d  (Logitech Inc.)          Version: 12.01          Speed: Up to 12 Mb/sec          Manufacturer: Logitech          Location ID: 0x14200000 / 2          Current Available (mA): 500          Current Required (mA): 98          Extra Operating Current (mA): 0

maxbossi · Answer

Unfurtunately I do not think that this is the problem:If I remove the device (logitech camera), the external hub is still undetected:USB 3.0 Bus:      Host Controller Driver: AppleUSBXHCIPPT      PCI Device ID: 0x1e31       PCI Revision ID: 0x0004       PCI Vendor ID: 0x8086         USB Receiver:          Product ID: 0xc52b          Vendor ID: 0x046d  (Logitech Inc.)          Version: 12.01          Speed: Up to 12 Mb/sec          Manufacturer: Logitech          Location ID: 0x14200000 / 2          Current Available (mA): 500          Current Required (mA): 98          Extra Operating Current (mA): 0

Klaus1 · Answer

Is this a powered hub or not?

maxbossi · Answer

Yes, it is a powered hub

Klaus1 · Answer

Have you tried resting the SMC and restarting?

maxbossi · Answer

Yes I did and I also tried to reinstall the OS X but it does not work

BDAqua · Answer

What shows in System Report&gt;Hardware&gt;USB?

BDAqua · Answer

Is that even without anything connected to the Hub?

maxbossi · Answer

Yes: I disconnected all devices from the bus and the hub is still not detected

BDAqua · Answer

Will it show connected to the USB2 bus?

BDAqua · Answer

Yeah, but I think I&#x27;m stumped. 😟

tbirdvet · Answer

Not sure what Logitech Options has to do with the USB hub.  I have the same and no issues but glad it worked for you.