I cannot get Photoshop CC 2017 to work with Sierra despite following all of Adobe's troubleshooting steps for this problem. I do have time machine backed up to my Drobo, so I do have that option, but - PS CC *should* work with Sierra so I'd like to get at the root cause of the problem. Any ideas?
MacBook Pro, macOS Sierra (10.12.4)
Who said anything about, "Recovery?"
Go to Users & Groups and add a new user:
To boot to Recovery, you restart your Mac while holding down the Command and R keys. Once booted, run the Disk Utility from there. Use your Help screens, all of this is covered.
You don't have either your system disk or the disk with the Adobe software on it as a case-sensitive file system by chance do you? Look at the Get-Info window (do a Command+i on the disk(s) in a Finder window) and see what it says for the "Format" parameter.
Did you upgrade to Sierra and use Migration Assistant or Setup Assistant to get all the old apps on the previous version of OS X to run under Sierra, or did you install Adobe apps after installing Sierra?
Good luck...
No disks; iOS came with the laptop & I have Photoshop CC, which is downloadable only. I haven't heard of Migration Assistant & upgrading to Sierra is supposed to work with apps automatically - if they're compatible. But I did run the Adobe Cleaner & reinstalled the Adobe apps & still Photoshop CC 2017 would not work. I'm about to try to put back El Capitan iOS because I'm a photographer & NEED Photoshop to work!
Well it won't work with mine! OS vs. iOS - thanks for the education but what I really need is to get Photoshop working with Sierra. I've been unsuccessful in creating a bootable Mac OS disk to downgrade. Can't anyone help me get it working?
I'll try the new User next, thanks. I tried running first aid from the Recovery menu, wouldn't let me run it on the main drive, but I ran it on everything else listed, restarted, reran First Aid on the main drive - but still got the same error message.
Same results. Only the upper level allowed me to run First Aid on it in the Recovery menu. The main drive was grayed out and wouldn't let me run it on the main drive. The main drive is the only one reporting the errors. Ugh. I think I may end up restoring my laptop to factory settings & start all over again. Bleh!
Try creating a new user account and test whether Photoshop works on that user account.
Also, verify that you're using the latest release, 2017.1.1:
This might be the problem - but I don't know how to get to "recovery"?
Recovery menu, wouldn't let me run it on the main drive
And you tried highlighting both the upper and the lower representations of your hard drive?
iOS is for iPhones and iPads.
Just to note: I run Photoshop CC 2017 with Sierra and have never had any issues with it, so downgrading to El Capitan is totally unnecessary.
It still failed
I tried highlighting each one individually. I will try that again to make sure.
I cannot get Photoshop CC 2017 to work with Sierra despite following all of Adobe's troubleshooting steps for this problem.
