"Unsupported Video Format"

iPhone 7

Out of 30-40 videos I have taken 5-7 of them cannot be played. They appear as "Unsupported Video Format." I took these videos using my iPhone 7, why are they unsupported? This has happened many times, and it is frustrating.

I have restarted the phone with no changes.

iPhone 7, iOS 10.3

Posted on May 5, 2017 5:08 PM

Reply
1 reply

May 6, 2017 12:57 AM in response to CamSH13

Can you tell us more?

What is the format of the videos? Perhaps 4K videos?

Have the videos been edited in any way, or are they right from the camera? Ar you using a third-party camera.app or the standard Camera.app?


Are you using iCloud Photo Library, and are the videos stored in iCloud? If iCloud, are you using the "optimize iPhone Storage". option?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"Unsupported Video Format"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.