Safari has a virus and says to call a phone number?

My phone says it has s virus and said to call a number but it's not apple.. can't get to safari to google help.

iPhone 5s, iOS 10.1, Not sure if iso

Posted on May 6, 2017 7:16 AM

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2 replies

May 6, 2017 7:47 AM in response to Flyguy4u2

Per macjack.


Apple will never pop a window in Safari, or from the operating system that informs you that you have a virus, and to call a (fake) support number. Apple will never send you an email stating the same.


In your case, I would select the Safari menu : Clear History : All History : Clear History button. You can also enable the Developer menu via the Safari Preferences : Advanced panel, and then clear your browser cache with an option+command+E key sequence. Then quit your browser, and then relaunch with the shift key pressed.


If you are ever in a situation where you are presented with a panel that the only recourse is to click on a button — don't. Simply press the option+command+Esc keys to force quit Safari. Relaunch with the shift-key pressed, and then perform the history and cache clearing from the previous paragraph. Avoid web sites that allow this junk on their pages.


You may also want to download the free Malwarebytes that many of us use. It will scan for malware each time that you run it, and if it discovers anything, will allow you to remove it.

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Safari has a virus and says to call a phone number?

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