I bought an iphone online and its locked and i dont know previous carrier what do i do?

Is there anyway to unlock this phone?

Posted on May 7, 2017 2:53 PM

Reply
12 replies

May 7, 2017 11:04 PM in response to T-Money420

What model iPhone? If it's a 5s and the imei begins with I think 013 or 3588 it 91.4% is an AT&T phone from prior experience AKA nightmares. If it's 3588, tread wisely because in a previous life that Imei may have belonged to a certain Korean Tech Giant beginning with "S". Oh that's right you can't switch Imei numbers. Ha, so foolish of me. Sarcasm.com.

May 7, 2017 11:13 PM in response to T-Money420

If it's carrier locked, then you are going to have to go through the carrier that sold the phone. They are the only ones that are going to be able to unlock it by sending it a signal allowing it to be unlocked. You may be able to call Apple and see if they can lookup what carrier it came through. Otherwise try getting a hold of the person that you bought it from online or return it if you can because without that information you aren't going to be able to do much with it.

May 8, 2017 8:58 AM in response to britanniefrombeaverton

britanniefrombeaverton wrote:


The only way to unlock the phone is to find the original owner and get them to log into their Apple ID online and unlock the device. There is no other way to unlock a locked phone, sorry. Apple designed iPhones this way to ensure that if your device is stolen, you can lock it from your account online, and ensure that no one can ever use it.

That would be true if the problem were an Activation Lock. The carrier lock is a different thing altogether. Only the carrier to which the phone is locked can unlock it. They don't always require that the original owner be involved in the process.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I bought an iphone online and its locked and i dont know previous carrier what do i do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.