Apple smart battery case issue!

I have an iphone 6, and i've been using the smart battery case for about 1 year now. Everything was fine, until yesterday when something very strange happened with the case. I charged the case with the phone through the night, and used it normally the next day. By the end of the day, i noticed that, both the case and the phone had 100% battery remaining, wich is impossible, because i used it through the entire day without charging it! Now, both the phone and the case are stuck with 100% battery. Whenever i try to charge the case, the green led lights up, and the battery case starts overheating immediately. And it affected the iphone too. It always shows 100% battery, even though it doesn't have any battery at all. The only way i can use my phone, is through the ac power. If i stop charging it, the display will show 100% battery, but the sistem will simply turn off after 5-10 min. Now what should i do? Both the phone and the case are out of warranty, and one apple original accessory just fried my Iphone. I've always used original chargers and cords, like i have with all of the iphones i had. This is the first one to give this problem, wich was most certainly cause by the smart case. What should i do next???

Posted on May 8, 2017 1:12 AM

Reply
1 reply

May 8, 2017 2:34 PM in response to Erstelles

Hello Erstelles,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with your iPhone and Smart Battery Case. To help resolve this issue, please follow these steps:

If your Smart Battery Case won't charge

Follow these steps. Try again after each step:

  1. Unplug your Lightning to USB cable from power, and then plug it back in.
  2. If your iPhone is attached to the case, remove it and then reattach it.

User uploaded file

If your iPhone won't charge

Follow these steps. Try again after each step:

  1. Make sure that you have the latest version of iOS.
  2. If you have any accessories plugged into your case, unplug them.
  3. Restart your iPhone.
  4. Remove and then reattach your iPhone to your case.

User uploaded file

If you still need help

Contact Apple Support.



Charge your iPhone with your Smart Battery Case


Cheers!

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Apple smart battery case issue!

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