You lucky ones. Your experience is what I did expect when starting the setup process for my brand new iPad Pro 10.5 by restoring it from a recent encrypted iTunes backup of my iPhone 6s plus. This is, also, what the service documents let you expect. And not at least it’s that what I would expect from Apple.
But it failed nearly completely, except the restauration of every single app completely mixed up and spread over 11 desktops, which I have to sort up now.
I tried it in two different ways:
- Setup the new iPad as a "new" iPad and restoring it afterwards.
- Setup the new iPad by restoring it immediately from the iTunes backup.
Both with the same poor result.
What makes me really, really unhappy is the incompetence in conjunction with unwillingness of the AppleCare service, who told me simply, "that’s not possible". The most horrible experience I made at the so called "Genius Bar" at Apple Store in Hannover, Germany, where – I don’t get tired to complain it – the master guy spent an enormous amount of time and breath to explain me some zen principles like that "we have to go forward instead to complain what we aren’t to change", that "I have to expect everything to go wrong and to be glad about every single thing that works well" and that I "should accept the solution he offered to me" (which solution consists simply in setting up everything manually).
No question about technical backgrounds (but inconsistent statements about "completely different system architectures"), no single try to look for a solution, not a single word of excuse for the trouble that Apple did prepare for me.
This was by far the worst experience with Apple and with every so called "support" I ever made. I could cry.