HDCP issue with Hulu app on Apple TV (4th g)

Been there tried that no luck. Tried different hdmi ports, different cables, different tv, tried adding a splitter that's supposed to fix this problem, removed the app, reloaded the app, reset the device to factory defaults, tried different networks and every other fix I can think of. It works on the old Apple TV. It works on my iPad and pc but nowhere else

Has anybody found a solution yet? Why is apple not reacting? At least informing users by hulu is the minimum I would expect.

All the trouble customers of the apple TV platform go through. Rebooting, resetting, buying new cables, rerouting cables, switching TVs... and for what?

I have to assume that not all users are affected. Otherwise that would devastating for Hulu. But how do those other setups differ?

I know. My expectation was not that Apple would post here. My expectation is that Apple has an interest of protecting their customers from frustration and wasting money.

I am not so sure yet if it is only an issue with the app. But even if it was... how many frustrating hours where spent and obsolete replacement cables where bought? And that is not because of the app but because of lack of communication. If hulu would announce: we have discovered issues with the new app and hdcp error and we are working on a fix... most users would be happier.

And who is in charge of defining the quality and communication expectations and rules on the apple TV platform?

The funny thing is that I would have expected much more complains in the web. But hulu hdcp error on ATV4 in 2017 doesn't seem that common.

I have to assume that I am just among a very small group of users.

Hi vazandrew

I really appriciate you taking your time answering here. And I feel that you want to help by convincing me to do a certain thing. And you did it in a polite way which I also appriciate.

I have a ticket open at hulu already. But as you can see the problem exists for quite some time now and has not been resolved nor communicated officially.

But you must either think I don't get your logic and thats why you repeatedly state that the right company to communicate that issue to, should be hulu.

Or it is actually the case that you don't understand me. My problem is with apple. I am happy to pay extra to get an extra service and quality. That includes quality checks by apple. This hulu app falls short in quality with regards to apple standards and I am asking the forum... how can this happen. Why is apple not taking care of this like they do with other quality issues.

An easy fix by apple would probably be to reject the new hulu app and force hulu to offer the older version again in the store until fix. I dont trust that we as users can get hulu to act this way in an appropriate amount of time. I am saying this because I am responsible for an application myself for an IT company. Thats why I am an apple customer and not google. I want someone to act in favour of the user group who has more impact, a vision and a higher goal.

If it where up to the users (including me) it would probably very easy to get adult content on an atv. I am sure there are alot of developers who would serve this market niche. But I am actually happy that apple decides not to support it. Its all about curation of content with apple. And I don't have the feeling someone is curating this hulu app. If you want a free market where quality, content and price is only up to supply and demand then apple is definitely not the right choice.

And yes: I have a ticket open at apple too.

I do understand what you're trying to say, however once an app is released it is solely up to the developer to maintain it and Apple does not oversee that. The complaints would need to be directed to Hulu, although you can certainly make Apple aware. If enough users do that then something will certainly be done about It.

Hello,

Any luck with this problem?

Just happened to us at home, we upgraded all our Apple TV to Apple TV 4K and Hulu is no longer working, we get the the forbidden sign at the bottom left of the screen too. It’s working fine on IPad..

any luck ?

If it's an issue with the app it will be up to the developer to fix it

I have this problem too

I get this sometimes but then not other times and it is really aggravating. I hope there is a fix soon!!

Totally the same problem. Higly frustrating. Wish I can go back to old Hulu version

Hi. Have you restarted Apple TV, Settings > System > Restart? Also, try disconnecting and carefully reconnecting both ends of the HDMI cable.

Absolutely same frustration. Nothing you do rectify the issue. Hulu must get this right

Interesting find

I tried to airplay Hulu to my apply tv from my iMac using Safari and that gave the HDCP error then I tried google chrome and it works so it looks like it is an apple issue

Any fix to this ..I have the same problem.. Tends to work on and off.. Or I get a red x on the left and never loads.. Then I get the message about hdcp..

I have the same issue and I have just given up the ghost and cancelled my hulu subscription and now use SlingTV. Very frustrating especially when they are now going to Live TV.