Keyboard and touchpad randomly stop working

I have a MacBook Pro 2015 and the trackpad and keyboard are completely unresponsive. However using an external keyboard and mouse works. This problem started around 2 weeks ago when I turned my laptop on and I couldn't move the cursor or use the keyboard, apart from the power button. Sometimes it starts working again after a couple days and then stops and starts. The force touch trackpad still 'clicks' when I press it. I have opened up the trackpad settings in system preferences and it says 'no trackpad found'. I have found that a lot of other MacBook Pro users are also suffering the same problem.

Posted on May 9, 2017 5:09 PM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Keyboard and touchpad randomly stop working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.