Sennheiser PXC 550 won't play movie audio.

Dell XPS 15 9550

Windows 10 64-bit

Sennheiser PXC 550 Bluetooth Headset

iTunes version 12.6.0.100


When connected to the laptop via Bluetooth my headset will only play audio when listening to music. TV Shows, Movies, Home Videos all play but no sound is heard through the laptop or headset. I can manually choose the laptop speakers and sound resumes.


Sennheiser says that this is an iTunes issue. I have have tried changing preferences between Direct Sound and Windows Audio Session with no luck.

null-OTHER, Windows 10

Posted on May 9, 2017 7:05 PM

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Sennheiser PXC 550 won't play movie audio.

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