Problems downloading Sky Go Installer for iMac

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Level 1

4 points

Problems downloading Sky Go Installer for iMac

I have an iMac 2011 and am running iOS 10.10.5. Recently Sky changed their downloader from running it with Silverlight to their own new system. The new player is supposed to download and then pop out on the computer. However for some reason the installer will not download to my desktop. I have spent over an hour on the phone to Sky trying to solve the problem, including with a "technical expert" but with no success.

It seems something is blocking the download from happening. I can see the installer in both the downloads icon in both Safari and Firefox but neither system manages to save it to the hard drive. Short of taking it down to an Apple shop (no easy feat to carry though), would anyone have any suggestions or solutions as to what might be stopping the download?

iMac, iOS 10.3.1, ios 10.10.5

Posted on May 10, 2017 12:14 PM

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Answer 1

Tesserax

Level 10

157,872 points

May 13, 2017 5:28 AM in response to pdiddlyXI

Did Sky support confirm that the new Sky Go installer will work on an OS X Yosemite Mac without Silverlight (basically Microsoft's version of Adobe Flash)? If not, I don't think bringing your iMac to the Genius Bar will help. Do you happen to have another Mac handy or can borrow one to see if you can install Sky Go on it? Of course, that Mac would have to be running Yosemite for the test to be useful.

Silverlight, as you are already aware, is a web browser plug-in for Macs. iOS devices use a dedicated Sky Go app instead. I assume that you also know that Silverlight is no longer supported by Microsoft, and most likely why, Sky had to use a different installation method.

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Answer 2

pdiddlyXI Author

Level 1

4 points

May 13, 2017 5:28 AM in response to pdiddlyXI

Thanks for your reply. Sky did confirm that the installer is supposed to work with Yosemite and the notes on their site confirm that it is supposed to be compatible.

Sky also told me that they were now using a Cisco system to replace the one they ran with Silverlight but that still doesn't get to the root cause of my issue.

Unfortunately I don't have another Mac handy, but I guess I can ask some friends and see if they can help. The only thing I can confirm is that the Sky go player still runs fine on my Ipad but that means I have to watch my Sky channels on a much smaller screen for now.

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