iphone stopped seeing wifi networks

two days ago, there was no issue. It could connect to the home network and could see the neighbors wifi listed.

Now, there is no networks listed at all, nothing. not even at Starbucks or anywhere else.I reseted everything without any succes. Other iphones and ipad do not have any issue.

Any idea?

iPhone 6s, iOS 10.3.1

Posted on May 10, 2017 6:27 PM

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Question marked as Top-ranking reply

Posted on May 11, 2017 10:22 AM

Thank you for getting back to us with that information, ArnoTex. We'll need your help to ascertain whether this is a hardware issue or if there's an issue with the software.
How to back up your iPhone, iPad, and iPod touch -- Please be certain you have a fresh backup of your iPhone to keep your personal information safe.
Restore your iPhone, iPad or iPod touch to factory settings -- This process will completely wipe the iPhone to allow a fresh copy of the iOS software to be installed. The first time through, select "Set up as a new iPhone". Once the phone has returned to the Home screen, see if it will locate a Wi-Fi network to connect with. If everything is working as it should, use the "Restore from a backup" link located in the "Get Help" section.


Let me know how that goes and take care!

3 replies
Question marked as Top-ranking reply

May 11, 2017 10:22 AM in response to ArnoTex

Thank you for getting back to us with that information, ArnoTex. We'll need your help to ascertain whether this is a hardware issue or if there's an issue with the software.
How to back up your iPhone, iPad, and iPod touch -- Please be certain you have a fresh backup of your iPhone to keep your personal information safe.
Restore your iPhone, iPad or iPod touch to factory settings -- This process will completely wipe the iPhone to allow a fresh copy of the iOS software to be installed. The first time through, select "Set up as a new iPhone". Once the phone has returned to the Home screen, see if it will locate a Wi-Fi network to connect with. If everything is working as it should, use the "Restore from a backup" link located in the "Get Help" section.


Let me know how that goes and take care!

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iphone stopped seeing wifi networks

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