My Safari's crashing constantly. I always click report and send to apple but nothing is happening after. so i just click ignore. However, Its getting annoying that it continue to crash especially in the middle of my search 😟 what to do? please help
MacBook Pro, OS X El Capitan (10.11.6), null
EtreCheck version: 3.2.4 (365)
Report generated 2017-05-11 09:52:58
Download EtreCheck from https://etrecheck.com
Runtime: 17:38
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Apps are crashing
Hardware Information: ⓘ
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1344 x 756
System Software: ⓘ
macOS Sierra 10.12.4 (16E195) - Time since boot: about 2 hours
Disk Information: ⓘ
ST31000528AS disk0 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (628.58 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
/Library/LaunchAgents/com.nike.nikeplusconnect.plist
/Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon
Executable not found!
/Library/LaunchAgents/com.trendmicro.itis.loginmgr.agent.plist
/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app/Contents/Resources/add_loginitems.sh
Executable not found!
/Library/LaunchDaemons/com.logmein.raupdate.plist
/Library/Application Support/LogMeIn/update/raupdate /s
Executable not found!
~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist
/System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resour ces/gconsync --sync com.google.ContactSync --periodic
Executable not found!
4 orphan files found. [Clean up]
Kernel Extensions: ⓘ
/Library/Application Support/LogMeIn/drivers
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.6949 - 2016-08-05) [Lookup]
/System/Library/Extensions
[not loaded] com.nike.sportwatch (1.0.0 - 2017-03-30) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 167 Apple tasks
[running] 108 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 39 Apple tasks
[loaded] 173 Apple tasks
[running] 107 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist ✔︎ (2017-03-28) [Lookup]
[not loaded] com.logmein.logmeingui.plist ✔︎ (2016-08-05) [Lookup]
[not loaded] com.logmein.logmeinguiagent.plist ✔︎ (2016-08-05) [Lookup]
[not loaded] com.logmein.logmeinguiagentatlogin.plist ✔︎ (2016-08-05) [Lookup]
[failed] com.nike.nikeplusconnect.plist (2015-10-09) [Lookup] - /Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon: Executable not found!
[failed] com.trendmicro.itis.loginmgr.agent.plist (2012-06-13) [Lookup] - /Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app/Contents/Resources/add_loginitems.sh: Executable not found!
[running] org.chromium.chromoting.plist § (2017-03-19) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2017-04-26) [Lookup]
[loaded] com.google.keystone.daemon.plist ✔︎ (2017-04-17) [Lookup]
[not loaded] com.logmein.logmeinserver.plist ✔︎ (2016-08-05) [Lookup]
[loaded] com.logmein.raupdate.plist (2014-10-30) [Lookup] - /Library/Application Support/LogMeIn/update/raupdate: Executable not found!
[running] com.malwarebytes.HelperTool.plist ✔︎ (2017-05-11) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist ✔︎ (2017-04-13) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (2013-09-13) [Lookup]
User Launch Agents: ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist ✔︎ (2017-01-06) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist ✔︎ (2017-05-02) [Lookup]
[failed] com.google.GoogleContactSyncAgent.plist (2013-04-10) [Lookup] - /System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resour ces/gconsync: Executable not found!
User Login Items: ⓘ
iTunesHelper Application (2017-03-28)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
Internet Plug-ins: ⓘ
MeetingJoinPlugin: Unknown - SDK 10.2 (2017-02-21) [Lookup]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Lookup]
OVSHelper: 1.0 (2013-04-10) [Lookup]
FlashPlayer-10.6: 25.0.0.171 - SDK 10.9 (2017-05-09) [Lookup]
LogMeIn: 1.0.935 - SDK 10.7 (2013-03-12) [Lookup]
DivXBrowserPlugin: 2.1 (2013-04-10) [Lookup]
QuickTime Plugin: 7.7.3 (2017-03-30)
Flash Player: 25.0.0.171 - SDK 10.9 (2017-05-09) [Lookup]
LogMeInSafari32: 1.0.935 - SDK 10.7 (2013-03-12) [Lookup]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Lookup]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-25)
SharePointBrowserPlugin: 14.7.2 - SDK 10.6 (2017-04-10) [Lookup]
JavaAppletPlugin: 15.0.1 - SDK 10.12 (2014-01-28) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Lookup]
RealPlayer Plugin: Unknown (2014-01-13) [Lookup]
3rd Party Preference Panes: ⓘ
remoting_host_prefpane (2017-04-03) [Lookup]
DivX (2013-04-10) [Lookup]
Flash Player (2017-04-26) [Lookup]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 370.77 GB
Destinations:
Data [Network]
Total size: 997.71 GB
Total number of backups: 174
Oldest backup: 7/13/14, 1:00 AM
Last backup: 5/11/17, 6:15 AM
Size of backup disk: Too small
Backup size 997.71 GB < (Disk used 370.77 GB X 3)
Top Processes by CPU: ⓘ
34% WindowServer
16% Google Chrome Helper(7)
12% remoting_me2me_host
6% Google Chrome
6% syncdefaultsd
Top Processes by Memory: ⓘ
741 MB Google Chrome Helper(7)
516 MB kernel_task
233 MB mdworker(9)
180 MB Google Chrome
111 MB remoting_me2me_host
Virtual Memory Information: ⓘ
926 MB Available RAM
62 MB Free RAM
3.10 GB Used RAM
864 MB Cached files
768 KB Swap Used
Diagnostics Information: ⓘ
2017-05-11 09:46:25 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094625_[redacted].crash
/System/Library/PrivateFrameworks/SafariSafeBrowsing.framework/Versions/A/com.a pple.Safari.SafeBrowsing.Service
2017-05-11 09:45:58 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094558_[redacted].crash
2017-05-11 09:45:35 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094535_[redacted].crash
2017-05-11 09:45:09 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094509_[redacted].crash
2017-05-11 09:44:52 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094452_[redacted].crash
2017-05-11 09:44:30 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094430_[redacted].crash
2017-05-11 09:43:40 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094340_[redacted].crash
2017-05-11 09:43:22 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094322_[redacted].crash
2017-05-11 09:43:05 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094305_[redacted].crash
2017-05-11 09:42:47 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094247_[redacted].crash
2017-05-11 09:42:31 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094231_[redacted].crash
2017-05-11 09:42:14 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094214_[redacted].crash
2017-05-11 09:41:58 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094158_[redacted].crash
2017-05-11 09:41:40 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094140_[redacted].crash
2017-05-11 09:41:07 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094107_[redacted].crash
2017-05-11 09:40:49 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094049_[redacted].crash
2017-05-11 09:40:32 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094032_[redacted].crash
2017-05-11 09:40:15 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-094015_[redacted].crash
2017-05-11 09:39:50 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-093950_[redacted].crash
2017-05-11 09:39:30 ~/Library/Logs/DiagnosticReports/com.apple.Safari.SafeBrowsing.Service_2017-05- 11-093930_[redacted].crash
2017-05-11 09:23:49 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-092349_[redacted].crash
com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari
2017-05-11 09:01:00 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-090100_[redacted].crash
2017-05-11 08:59:26 ~/Library/Logs/DiagnosticReports/quicklookd_2017-05-11-085926_[redacted].crash
/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd
Application Specific Information:
quicklookd seems struck trying to quit, crashing
abort() called
2017-05-11 08:53:25 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-085325_[redacted].crash
2017-05-11 08:51:32 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-085132_[redacted].crash
2017-05-11 08:43:04 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-084304_[redacted].crash
2017-05-11 08:43:03 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-084303_[redacted].crash
2017-05-11 07:30:36 Self test - passed
2017-05-11 07:29:11 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-072911_[redacted].crash
Application Specific Information:
dyld: in dlopen()
/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
2017-05-11 07:19:50 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-071950_[redacted].crash
2017-05-11 07:17:49 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-071749_[redacted].crash
2017-05-11 07:08:52 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-070852_[redacted].crash
2017-05-11 07:03:32 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-070332_[redacted].crash
2017-05-11 07:01:07 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-070107_[redacted].crash
2017-05-11 06:46:38 ~/Library/Logs/DiagnosticReports/Safari_2017-05-11-064638_[redacted].crash
2017-05-09 07:26:38 ~/Library/Logs/DiagnosticReports/Safari_2017-05-09-072638_[redacted].crash
2017-05-09 07:09:10 ~/Library/Logs/DiagnosticReports/Safari_2017-05-09-070910_[redacted].crash
2017-05-09 06:59:39 ~/Library/Logs/DiagnosticReports/Safari_2017-05-09-065939_[redacted].crash
2017-05-09 06:47:00 ~/Library/Logs/DiagnosticReports/Safari_2017-05-09-064700_[redacted].crash
2017-05-09 06:39:41 ~/Library/Logs/DiagnosticReports/Safari_2017-05-09-063941_[redacted].crash
2017-05-09 06:39:16 ~/Library/Logs/DiagnosticReports/Photos_2017-05-09-063916_[redacted].crash
/Applications/Photos.app/Contents/MacOS/Photos
Application Specific Information:
Crashing on exception: An instance 0x7ff731ff1170 of class IPXViewerAudioVideoController was deallocated while key value observers were still registered with it. Current observation info: <NSKeyValueObservationInfo 0x60000ae34740> (
<NSKeyValueObservance 0x60001a455060: Observer: 0x608002dab980, Key path: isTransitioning, Options: <New: YES, Old: NO, Prior: NO> Context: 0x0, Property: 0x6080152441d0>
)
2017-05-09 06:39:16 ~/Library/Logs/DiagnosticReports/Safari_2017-05-09-063916_[redacted].crash
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
I missed the runtime to generate your Etrecheck report. This may indicate a hard drive problem. Suggest you run Disk Utility > First Aid from Recovery Mode.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
There are several reasons why this happens. Take a look at this Apple document for guidance.
Mine keeps crashing. I have turned off several of those suggestions.
My safari application barely is running for 1 min before it now just closes out. I noticed in secuirty there was an alert about safe browsing not being updated in the last 3 days and I found that mine has a line about safe browsing is the crash thread, and then as well.
Safe browsing, AFAIK is a feature of Google Chrome not Safari. I suggest running EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
Updated o Safari 11 using 9/19/2107 software update, Safari opens, but the moment I try to enter a URL, search term, or use bookmarks the applications crashes. Restarting and disabling all extensions has no impact.
it only happens on facebook.
That's different. If it's isolated to Facebook then I suggest you try Facebook support.
tried to paste the safari error to here, wouldnt let me. Running Etre currently for "Application crashes"
thank you
i'll try it though. however, facebook running on chrome and firefox, at the same mac. it's working. its just safari. however thanks. Ill send facebook a message. 🙂
Click the link in your report to "Clean Up". Suggest you remove LogMein from Internet Plug-ins. See if that helps.
Done that, Safari has not improved
Still crashes
Mine is crashing as well - removed all plugins and extension and still crashing!
Worst Safari update ever!
My Safari is crashing :(
