what does 'ineligible' under iCloud status mean?

Apple's response is wrong. I've purchased ALL my iTunes content through the same account. Some show up as Purchased and some show up as Ineligible. When I view my movies as a list and select "View All", duplicate movies appear. And always, the downloaded one is Ineligible (and will not be visible in IOS) and the iCloud one is Purchased. Downloading the "Purchased" one does not fix anything. I have the same issue with TV Shows.

Apple, please fix this bug. And stop with the lame excuses (lies).

About iCloud Music Library icons and status - Apple Support

• Ineligible: Your computer isn't authorized to play this song or the file type can't be added to iCloud Music Library. A song might be ineligible if it wasn't purchased from the iTunes Store or was purchased using a different Apple ID, or if the song file is larger than 200 MB, is longer than two hours, or was encoded at 96 Kbps or less.
• Waiting: This song is in the process of being matched and hasn't been processed or is waiting to be uploaded to iCloud Music Library.

Whether a song is 'ineligible' or 'waiting' you should still be able to play it in iTunes. Unless you're getting a specific error message, if you're unable to play specific songs, there are a few things you can check out in the section titled 'If you're missing or can't play music' from this article

Access your music collection on all of your devices with Apple Music - Apple Support

This is a user to user support forum. Apple aren't listening here.

Movies are not eligible for iTunes Match. When iTunes shows both local and cloud copies of the same content the trick that usually works is sign out of the iTunes Store, then sign back in again. Occasionally I've found that I had to delete all copies then redownload from purchase history, unhiding the hidden purchase if needed.

tt2