Apple ID won't verify.

My iPhone 6s had somehow signed me out of everything, including email, iCloud and apps. When I try to sign in to my Apple ID with the correct credentials, the phone just sits there. Once the screen goes to sleep, I get an alert asking me to sign in via Settings. I try it and it sits there again. It will not verify my credentials. I tried to do an update to my phone in the hopes that would solve some of the issues I am having but it won't verify the update. I cannot turn on iMessage to receive texts from my fellow iPhone users and every time I go to sign into email apps, I receive an alert to sign in to my Apple ID. My phone is pretty much useless. I've restarted it, I've refreshed it, I've ignored it and nothing has worked. I did go into diagnostics and found several entries over the past couple days that say "Bug Type". Did my phone contract a bug? What do I do? Any assistance with this would be so appreciated.

iPhone 6s, iOS 10.2.1

Posted on May 12, 2017 9:33 AM

Reply
1 reply

May 13, 2017 8:19 AM in response to vicks324

Hello vicks324,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to sign into your Apple ID on your iPhone. At this point, I recommend you reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch



Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:



If your iPhone, iPad, or iPod touch won't turn on



Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further. Cheers!

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Apple ID won't verify.

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