ID password and account problem

I can't seem to log into my account on my computer. I reset my ID password twice already and a message saying that I need to log in with my iCloud information pops up. I don't understand why, but when I log in with this information on the "guest user" my password works. What can I do to log into my account?

MacBook Pro with Retina display, macOS Sierra (10.12.4), null

Posted on May 13, 2017 10:51 PM

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1 reply

May 14, 2017 9:45 AM in response to patym7

Are you signed into iCloud in System Preferences/iCloud?


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Move the following to the Trash and restart.


Close all running apps. Put the following items in the trash:


1) In the ~/Library/ folder, put the Caches folder in the trash.


2) In the ~/Library/Application Support/ folder, put the folder iCloud in the trash.


3) In the ~/Library/Preferences/ folder, put the file MobileMeAccounts.plist in the trash.


Learned from Kurt Lang

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ID password and account problem

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