Yesterday I used my glasses cleaner spray as well as thin fibre cloth to clean the screen then I noticed black marks on the cloth. Can I know why this happened and how should I clean the screen?

Hi everyone, just recently I bought 13' MacBook Pro, it is my first new Apple product and I really loved it. I was so exited when I got this this amazing technology, but I want to discuss with Apple regarding cleaning my screen. Yesterday I used my glasses cleaner spray as well as thin fibre cloth to clean the screen then I noticed black marks on the cloth. Can I know why this happened and how should I clean the screen?

MacBook Pro, macOS Sierra (10.12.4), 13.3-inch (2560 x 1600)

Posted on May 16, 2017 10:09 PM

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5 replies

May 16, 2017 10:19 PM in response to Moudar MO

As per this article : Cleaning your Apple products - Apple Support

The materials used to make Apple products vary; in some cases, each product might have specific cleaning requirements which vary by the part you're cleaning. To get you started, here are some tips that apply to all products:

  • Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, and similar items that might cause damage.
  • Unplug all external power sources, devices, and cables.
  • Keep liquids away from the product.
  • Don't get moisture into any openings.
  • Don't use aerosol sprays, solvents, or abrasives.
  • Don't spray cleaners directly onto the item.

Sep 9, 2017 6:36 AM in response to Moudar MO

In typical style, the whole paragraph of information on cleaning Apple products' screens was a "WHAT NOT TO DO" rather than what "TO DO". The only suggestion Apple provides: use of a "soft lint-free cloth". There were no specifics, i.e., how much pressure to use nor how to actually clean the screen for a clear viewing. Tried a "Soft Lint-Free Cloth" but it did not remove the multiple tiny raised spots that accumulate on all computer screens.😠

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Yesterday I used my glasses cleaner spray as well as thin fibre cloth to clean the screen then I noticed black marks on the cloth. Can I know why this happened and how should I clean the screen?

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