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User profile for user: ashexe
ashexe Author
User level: Level 1
4 points

iTunes error saying api-ms-win-crt-runtime-l1-1-0.dll is missing.

Hey everyone,


I updated iTunes yesterday to version 12.6.1.25 and out of nowhere, it stopped working and started claiming that the error was due to me missing api-ms-win-crt-runtime-l1-1-0.dll.


I've tried every fix so far, including updating my Windows drivers, completely uninstalling and reinstalling version 12.6.1.25, completely uninstalling that version and reinstalling version 12.6.0.100 instead, and I've contacted Apple Support through Twitter. They're just as stumped as I am. I've also tried a system restore, but I don't appear to have a restore point that goes far back enough.


I can clearly see that I'm missing the api.dll in Program Files, but there's no way for me to get the .dll. I don't understand why iTunes just decided to stop working with the update.


Any help would be greatly appreciated!


System Specs:

Windows 8.1, 64bit

null-OTHER, Windows 8, iTunes

Posted on May 17, 2017 3:44 AM

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2 replies
User profile for user: turingtest2
turingtest2
User level: Level 10
274,982 points

May 24, 2017 9:59 AM in response to ashexe

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to pre-install the Microsoft Visual C++ 2005 Redistributable.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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iTunes error saying api-ms-win-crt-runtime-l1-1-0.dll is missing.

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