User profile for user: lilybramble
lilybramble Author
User level: Level 1
8 points

Etrecheck Poor performance; report attached

My MacBook Pro (2012) has been slow and misbehaving. I ran an Etrecheck and found that its performance was Below Average. I made some changes, but obviously messed it up worse. When I ran another Etrecheck it came back poor. On this one, the only red lines have to do with System Launch Agents and Daemons. I should say that I started this process because when I updated to Sierra it showed a massive amount of storage used for System--anywhere from 122 GB up, depending on what stupid things I did to the machine at any one time. It might be time to take the poor thing in to have it worked on, but it would be great if I could fix it myself--with your help, of course.


EtreCheck version: 3.3 (383)

Report generated 2017-05-17 11:39:26

Download EtreCheck from https://etrecheck.com

Runtime: 14:20

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 718


Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


System Software: ⓘ

macOS Sierra 10.12.4 (16E195) - Time since boot: about one day


Disk Information: ⓘ

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

Macintosh H (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (103.36 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-8A8 ()


USB Information: ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26977) - SDK 10.4) [Lookup]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26977) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26977) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26977) - SDK 10.4) [Lookup]


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 174 Apple tasks

[running] 90 Apple tasks

[killed] 11 Apple tasks

11 processes killed due to insufficient RAM


System Launch Daemons: ⓘ

[running] com.seagate.TBDecorator.plist (Unknown - installed 2015-01-30) [Lookup]

[not loaded] 39 Apple tasks

[loaded] 169 Apple tasks

[running] 98 Apple tasks

[killed] 13 Apple tasks

13 processes killed due to insufficient RAM


Launch Agents: ⓘ

[running] com.rosettastone.rosettastonedaemon.plist (Rosetta Stone Ltd. - installed 2014-12-15) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (Unknown - installed 2017-04-26) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2017-03-22)

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-16) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (Unknown - installed 2014-11-17) [Lookup]

[loaded] net.sourceforge.MonolingualHelper.plist (ti und m AG - installed 2015-04-24) [Lookup]


User Launch Agents: ⓘ

[running] com.akamai.single-user-client.plist (Unknown - installed 2017-01-24) [Lookup]

[running] com.amazon.music.plist (Unknown - installed 2015-04-24) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[running] com.lastpass.LastPassHelper.plist (Joseph Siegrist - installed 2015-07-17) [Lookup]

[loaded] com.nds.pcshow.uninstall.plist (Shell script - installed 2017-03-22)


User Login Items: ⓘ

iTunesHelper Application (installed 2017-05-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ⓘ

Silverlight: 5.1.40728.0 (installed 2015-09-12) [Lookup]

FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-16) [Lookup]

Flash Player: 25.0.0.171 (installed 2017-05-16) [Lookup]

nplastpass: 3.2.11 (installed 2015-07-17) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-10-31) Check version


User internet Plug-ins: ⓘ

Picasa: 1.0 (installed 2015-02-13) [Lookup]

Google Earth Web Plug-in: 7.1 (installed 2013-10-07) [Lookup]


Safari Extensions: ⓘ

[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-04-01)

[enabled] Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2017-04-20)

[disabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-09)

[enabled] Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (installed 2016-01-28)

[enabled] LastPass - LastPass - https://lastpass.com (installed 2017-04-20)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-04-26) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh H: Disk size: 498.88 GB Disk used: 395.51 GB

Destinations:

Silver Seagate [Local]

Total size: 2.00 TB

Total number of backups: 18

Oldest backup: 5/13/15, 4:41 PM

Last backup: 5/11/17, 2:32 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Data [Network]

Total size: 2.00 TB

Total number of backups: 80

Oldest backup: 7/31/14, 10:00 AM

Last backup: 9/18/16, 7:23 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Seagate Backup Plus Drive [Local]

Total size: 2.00 TB

Total number of backups: 12

Oldest backup: 5/12/17, 6:05 PM

Last backup: 5/16/17, 8:24 AM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Top Processes by CPU: ⓘ

15% system_profiler

8% mtmd

5% WindowServer

5% trustd(3)

4% kernel_task


Top Processes by Memory: ⓘ

609 MB kernel_task

385 MB OmniDiskSweeper

205 MB system_profiler

164 MB com.apple.WebKit.WebContent(2)

127 MB mdworker(10)


Top Processes by Network Use: ⓘ

Input Output Process name

4 MB 520 KB mDNSResponder

41 KB 27 KB netbiosd

7 KB 9 KB apsd

0 B 776 B SystemUIServer

0 B 96 B ntpd


Top Processes by Energy Use: ⓘ

14.64 mtmd

7.20 WindowServer

1.44 helpd

1.34 mds

0.82 fseventsd


Virtual Memory Information: ⓘ

1.05 GB Available RAM

48 MB Free RAM

2.95 GB Used RAM

1.01 GB Cached files

85 MB Swap Used


Diagnostics Information: ⓘ

2017-05-16 15:48:36 Self test - passed

2017-05-16 14:08:59 /Library/Logs/DiagnosticReports/Safari_2017-05-16-140859_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents /MacOS/Safari/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/Addre ssBookSourceSync.app/Contents/MacOS/AddressBookSourceSync/System/Library/CoreSer vices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIAgent/usr/libexec/AirPlayXPCHel per/usr/libexec/airportd/System/Library/PrivateFrameworks/AuthKit.framework/Vers ions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/System/Library/CoreServices/appleeventsd/System/Library/CoreServices/App leIDAuthAgent/System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpe ll/System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/Applicat ions.appex/Contents/MacOS/Applications/System/Library/PrivateFrameworks/ApplePus hService.framework/apsd/System/Library/PrivateFrameworks/AskPermission.framework /Versions/A/Resources/askpermissiond/usr/sbin/aslmanager/usr/libexec

2017-05-16 13:55:14 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-16-135514_[redacted ].cpu_resource.diag [Details]

/System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/OtherUser sExtension.appex/Contents/MacOS/OtherUsersExtension

2017-05-16 12:20:49 ~/Library/Logs/DiagnosticReports/quicklookd_2017-05-16-122049_[redacted].crash

/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

Application Specific Information:

quicklookd seems struck trying to quit, crashing

abort() called

2017-05-16 12:11:41 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-16-121141_[redacted ].cpu_resource.diag [Details]

2017-05-16 10:54:22 /Library/Logs/DiagnosticReports/Safari_2017-05-16-105422_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents /MacOS/Safari/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIA gent/usr/libexec/AirPlayXPCHelper/usr/libexec/airportd/System/Library/PrivateFra meworks/AuthKit.framework/Versions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/usr/libexec/amfid/System/Library/CoreServices/appleeventsd/System/Librar y/CoreServices/AppleIDAuthAgent/System/Library/Services/AppleSpell.service/Conte nts/MacOS/AppleSpell/System/Library/PrivateFrameworks/StorageManagement.framewor k/PlugIns/Applications.appex/Contents/MacOS/Applications/System/Library/PrivateF rameworks/ApplePushService.framework/apsd/System/Library/PrivateFrameworks/AskPe rmission.framework/Versions/A/Resources/askpermissiond/usr/sbin/aslmanager/usr/l ibexec/AssetCache/AssetCache/System/Library/PrivateFrameworks/AssetCacheServices .framework/Versions/A/XPCServices/Asset

2017-05-16 10:47:23 /Library/Logs/DiagnosticReports/Photos_2017-05-16-104723_[redacted].hang

/Applications/Photos.app/Contents/MacOS/Photos/Applications/Photos.app/Contents /MacOS/Photos/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIA gent/usr/libexec/AirPlayXPCHelper/usr/libexec/airportd/System/Library/PrivateFra meworks/AuthKit.framework/Versions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/usr/libexec/amfid/System/Library/CoreServices/appleeventsd/System/Librar y/CoreServices/AppleIDAuthAgent/System/Library/Services/AppleSpell.service/Conte nts/MacOS/AppleSpell/System/Library/PrivateFrameworks/ApplePushService.framework /apsd/System/Library/PrivateFrameworks/AskPermission.framework/Versions/A/Resour ces/askpermissiond/usr/sbin/aslmanager/usr/libexec/AssetCache/AssetCache/System/ Library/PrivateFrameworks/AssetCacheServices.framework/Versions/A/XPCServices/As setCacheLocatorService.xpc/Contents/MacOS/AssetCacheLocatorService/System/Librar y/PrivateFrameworks/AssetCacheServices.

2017-05-15 08:50:55 /Library/Logs/DiagnosticReports/OmniDiskSweeper_2017-05-15-085055_[redacted].cp u_resource.diag [Details]

/Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper

2017-05-15 07:18:04 /Library/Logs/DiagnosticReports/softwareupdated_2017-05-15-071804_[redacted].cp u_resource.diag [Details]

/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated


Files deleted by EtreCheck: ⓘ

2017-05-16 15:20:40 - ~/Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper-2.safariextension - Unknown

2017-05-16 15:21:41 - /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist - Unknown



MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12.4), Sierra

Posted on May 17, 2017 10:37 AM

Reply
11 replies
User profile for user: etresoft
etresoft
User level: Level 9
56,314 points

May 17, 2017 2:27 PM in response to lilybramble

Hello lilybramble,

I agree with what everyone else is saying. The EtreCheck performance rating really does mean that "it took some time" to run the report. My assumption is that a modern, healthy machine should be able to run an EtreCheck report in 3-5 minutes. If you have an SSD, it might do it in 1.5-2 minutes. If it takes more than 10 minutes, something is wrong.


There aren't any obvious indicators in your EtreCheck report about what might be wrong. You did have some low RAM indicators. But even after restarting, your EtreCheck report still ran slow before you did anything to run low on RAM.


Before Sierra, there were some log files that EtreCheck could read to look for a failing hard disk. Sierra changed the logging system and now EtreCheck cannot give a definitive answer about a failing hard drive. We are back to using old-school guesstimate diagnostics. You have an older MacBook Pro with the original, mechanical hard drive. Those 2.5" hard drives tend to fail after 2-3 years. You are double that. It sure acts like a failing hard drive.


The good news is that on those older machines, replacing the hard drive is one of the fastest and easiest repairs you can make. I strongly suggest you replace the hard drive with an SSD. You will really notice the increase in performance. And since you have to open up the computer to replace the SSD, it sure wouldn't hurt to get more RAM too.


The best place to buy the parts is OWC: https://www.macsales.com/ They even have instructional videos and tool kits. If you aren't comfortable doing that repair yourself, I suggest finding an Authorized Apple Repair Service Centre. Don't go to an Apple Store for this. I don't think they will do this kind of out-of-warranty upgrade. Just find someone who is certified to repair Macs and will install an SSD for you. Check the OWC site above to see how much a 500 GB SSD and extra RAM should cost for your machine. Don't pay anymore much more than that. This is a 10 minute job for a professional.

Reply
User profile for user: John Galt
John Galt
User level: Level 10
155,240 points

May 17, 2017 2:26 PM in response to lilybramble

If you are inclined to replace the internal hard disk drive yourself, you can review OWC's instructional videos for your model Mac: https://eshop.macsales.com/installvideos/macbookpro_13_unibody_mid12_hd/


Memory might be a factor, but don't invest in more memory unless you determine that is justified. It's very easy to determine if your Mac's performance is being limited by available memory. Please read Use Activity Monitor on your Mac - Apple Support. If the "Memory Pressure" graph is frequently "red" your Mac will benefit from additional memory. If not, it won't.

I have Sierra on Macs with only 4 GB RAM. They run just fine, but it's only your Macs that matter to you. To install additional memory refer to Memory Upgrade Instructions in the (Apple) menu > About This Mac > Memory.

Reply
User profile for user: John Galt
John Galt
User level: Level 10
155,240 points

May 17, 2017 1:56 PM in response to lilybramble

Thanks Lily. To confirm a suspicion of hard disk failure, the remaining check that I suggest would be to set up and boot from an external drive. To do that read How to set up and use an external Mac startup disk - Apple Support.


From what you describe I am nearly certain that running Sierra from an external drive would work fine, and if that's the case you shouldn't bother doing anything to "repair" the internal one. Disk Utility might indicate a failure, or it might indicate everything is OK when it obviously is not.


Hard disk drives that have become unreliable cannot be fixed. You already have at least two backups of the data it contains, and that is by far the greater concern.

Reply
User profile for user: Drew Reece
Drew Reece
User level: Level 6
10,684 points

May 17, 2017 1:49 PM in response to lilybramble

lilybramble wrote:


1. I started my MacBook in Safe Mode, and it was much slower than usual. System is still taking 138 GB of storage.


2. I ran a new Etrecheck, which looks about the same to me:

1. The 'About this Mac' report is practically worthless. DO NOT USE THAT for an indication on the disk storage (you can find many complaints here about how 'System' is massive - it is just a useless graph confusing people). OmniDiskSweeper or Finder are better tools but they do hide the size of files that you cannot access. When your Mac is better you can look at cleaning data, but first be sure your disk is OK.


2. Safe mode changes very little about the OS - it purges some system caches & disables third party extensions. The point is for you to test to see if the Mac has the SAME issues when in safe mode. If not then the disabled items could be the cause of your problem.


[These reports took about 10 minutes less so that's something I guess! EDIT: was looking at different thread! ]

It is difficult for Etrecheck to know how your system should perform so you have to be careful in assuming the performance rating means a lot beyond 'it took some time'.


Please repair the disk in Disk Utility as machack and John Galt mentioned. Post any errors that can't be fixed.


Your performance issues could be related to 2 things - lack of RAM, slow HD.

When the OS runs out of free memory it has to save that to the disk, unfortunately you have a slow spinning disk. Your disk is also quite full which decreases performance even more, that is explained at…

https://macperformanceguide.com/Storage-WhyYouNeedMoreThanYouNeed.html


It seems excessively slow so disk tests are the first one to look at.


P.S. I would remove Seagates app - I don't know why a disk needs to install drivers or other low level extensions. They need to be up to date if you need them (I don't know what is the latest version so I would remove as a test). Find instructions for uninstalling from Seagate - it has multiple pieces, some are kernel extensions (low level access to the hardware).


Also Akamai seems to be a peer to peer networking service that improves Akamai's network but does very little to benefit you? Look for how you remove that - maybe this covers it -https://www.akamai.com/us/en/products/media-delivery/netsession-interface-faq.js p

Reply
User profile for user: lilybramble
lilybramble Author
User level: Level 1
8 points

May 17, 2017 1:17 PM in response to John Galt

1. I started my MacBook in Safe Mode, and it was much slower than usual. System is still taking 138 GB of storage.


2. I ran a new Etrecheck, which looks about the same to me:

EtreCheck version: 3.3 (383)

Report generated 2017-05-17 15:26:23

Download EtreCheck from https://etrecheck.com

Runtime: 14:43

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 718


Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


System Software: ⓘ

macOS Sierra 10.12.4 (16E195) - Time since boot: less than an hour


Disk Information: ⓘ

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

Macintosh H (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (105.12 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-8A8 ()


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26977) - SDK 10.4) [Lookup]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26977) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26977) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26977) - SDK 10.4) [Lookup]


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 184 Apple tasks

[running] 64 Apple tasks

[killed] 27 Apple tasks

27 processes killed due to insufficient RAM


System Launch Daemons: ⓘ

[failed] com.apple.watchdogd.plist (Apple - installed 2017-03-22)

[running] com.seagate.TBDecorator.plist (Unknown - installed 2015-01-30) [Lookup]

[not loaded] 39 Apple tasks

[loaded] 173 Apple tasks

[running] 85 Apple tasks

[killed] 21 Apple tasks

21 processes killed due to insufficient RAM


Launch Agents: ⓘ

[not loaded] com.rosettastone.rosettastonedaemon.plist (Rosetta Stone Ltd. - installed 2014-12-15) [Lookup]


Launch Daemons: ⓘ

[not loaded] com.adobe.fpsaud.plist (Unknown - installed 2017-04-26) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2017-03-22)

[not loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-16) [Lookup]

[not loaded] com.microsoft.office.licensing.helper.plist (Unknown - installed 2014-11-17) [Lookup]

[not loaded] net.sourceforge.MonolingualHelper.plist (ti und m AG - installed 2015-04-24) [Lookup]


User Launch Agents: ⓘ

[not loaded] com.akamai.single-user-client.plist (Unknown - installed 2017-01-24) [Lookup]

[not loaded] com.amazon.music.plist (Unknown - installed 2015-04-24) [Lookup]

[not loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[not loaded] com.lastpass.LastPassHelper.plist (Joseph Siegrist - installed 2015-07-17) [Lookup]

[not loaded] com.nds.pcshow.uninstall.plist (Shell script - installed 2017-03-22)


User Login Items: ⓘ

iTunesHelper Application (installed 2017-05-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ⓘ

Silverlight: 5.1.40728.0 (installed 2015-09-12) [Lookup]

FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-16) [Lookup]

Flash Player: 25.0.0.171 (installed 2017-05-16) [Lookup]

nplastpass: 3.2.11 (installed 2015-07-17) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-10-31) Check version


User internet Plug-ins: ⓘ

Picasa: 1.0 (installed 2015-02-13) [Lookup]

Google Earth Web Plug-in: 7.1 (installed 2013-10-07) [Lookup]


Safari Extensions: ⓘ

[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-04-01)

[enabled] Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2017-04-20)

[disabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-09)

[enabled] Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (installed 2016-01-28)

[enabled] LastPass - LastPass - https://lastpass.com (installed 2017-04-20)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-04-26) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh H: Disk size: 498.88 GB Disk used: 393.75 GB

Destinations:

Silver Seagate [Local]

Total size: 2.00 TB

Total number of backups: 18

Oldest backup: 5/13/15, 4:41 PM

Last backup: 5/11/17, 2:32 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Data [Network]

Total size: 2.00 TB

Total number of backups: 80

Oldest backup: 7/31/14, 10:00 AM

Last backup: 9/18/16, 7:23 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Seagate Backup Plus Drive [Local]

Total size: 2.00 TB

Total number of backups: 12

Oldest backup: 5/12/17, 6:05 PM

Last backup: 5/16/17, 8:24 AM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Top Processes by CPU: ⓘ

11% sandboxd

6% AddressBookSourceSync

3% kernel_task

3% WindowServer

2% syncdefaultsd


Top Processes by Memory: ⓘ

519 MB kernel_task

111 MB Safari

90 MB com.apple.WebKit.WebContent(2)

80 MB sandboxd

66 MB Finder


Top Processes by Network Use: ⓘ

Input Output Process name

2 MB 53 KB mDNSResponder

30 KB 50 KB apsd

24 KB 18 KB AddressBookSour

4 KB 3 KB netbiosd

0 B 624 B ntpd


Top Processes by Energy Use: ⓘ

9.08 mtmd

7.46 MailStorageManag

3.00 soagent

2.94 WindowServer

2.48 AddressBookSourc


Virtual Memory Information: ⓘ

951 MB Available RAM

42 MB Free RAM

3.07 GB Used RAM

909 MB Cached files

44 MB Swap Used


Diagnostics Information: ⓘ

2017-05-17 15:02:08 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-17-150208_[redacted ].cpu_resource.diag [Details]

/System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/OtherUser sExtension.appex/Contents/MacOS/OtherUsersExtension

2017-05-17 14:34:02 Self test - passed

2017-05-16 14:08:59 /Library/Logs/DiagnosticReports/Safari_2017-05-16-140859_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents /MacOS/Safari/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/Addre ssBookSourceSync.app/Contents/MacOS/AddressBookSourceSync/System/Library/CoreSer vices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIAgent/usr/libexec/AirPlayXPCHel per/usr/libexec/airportd/System/Library/PrivateFrameworks/AuthKit.framework/Vers ions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/System/Library/CoreServices/appleeventsd/System/Library/CoreServices/App leIDAuthAgent/System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpe ll/System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/Applicat ions.appex/Contents/MacOS/Applications/System/Library/PrivateFrameworks/ApplePus hService.framework/apsd/System/Library/PrivateFrameworks/AskPermission.framework /Versions/A/Resources/askpermissiond/usr/sbin/aslmanager/usr/libexec

2017-05-16 13:55:14 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-16-135514_[redacted ].cpu_resource.diag [Details]

2017-05-16 12:20:49 ~/Library/Logs/DiagnosticReports/quicklookd_2017-05-16-122049_[redacted].crash

/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

Application Specific Information:

quicklookd seems struck trying to quit, crashing

abort() called

2017-05-16 12:11:41 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-16-121141_[redacted ].cpu_resource.diag [Details]

2017-05-16 10:54:22 /Library/Logs/DiagnosticReports/Safari_2017-05-16-105422_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents /MacOS/Safari/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIA gent/usr/libexec/AirPlayXPCHelper/usr/libexec/airportd/System/Library/PrivateFra meworks/AuthKit.framework/Versions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/usr/libexec/amfid/System/Library/CoreServices/appleeventsd/System/Librar y/CoreServices/AppleIDAuthAgent/System/Library/Services/AppleSpell.service/Conte nts/MacOS/AppleSpell/System/Library/PrivateFrameworks/StorageManagement.framewor k/PlugIns/Applications.appex/Contents/MacOS/Applications/System/Library/PrivateF rameworks/ApplePushService.framework/apsd/System/Library/PrivateFrameworks/AskPe rmission.framework/Versions/A/Resources/askpermissiond/usr/sbin/aslmanager/usr/l ibexec/AssetCache/AssetCache/System/Library/PrivateFrameworks/AssetCacheServices .framework/Versions/A/XPCServices/Asset

2017-05-16 10:47:23 /Library/Logs/DiagnosticReports/Photos_2017-05-16-104723_[redacted].hang

/Applications/Photos.app/Contents/MacOS/Photos/Applications/Photos.app/Contents /MacOS/Photos/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIA gent/usr/libexec/AirPlayXPCHelper/usr/libexec/airportd/System/Library/PrivateFra meworks/AuthKit.framework/Versions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/usr/libexec/amfid/System/Library/CoreServices/appleeventsd/System/Librar y/CoreServices/AppleIDAuthAgent/System/Library/Services/AppleSpell.service/Conte nts/MacOS/AppleSpell/System/Library/PrivateFrameworks/ApplePushService.framework /apsd/System/Library/PrivateFrameworks/AskPermission.framework/Versions/A/Resour ces/askpermissiond/usr/sbin/aslmanager/usr/libexec/AssetCache/AssetCache/System/ Library/PrivateFrameworks/AssetCacheServices.framework/Versions/A/XPCServices/As setCacheLocatorService.xpc/Contents/MacOS/AssetCacheLocatorService/System/Librar y/PrivateFrameworks/AssetCacheServices.

2017-05-15 08:50:55 /Library/Logs/DiagnosticReports/OmniDiskSweeper_2017-05-15-085055_[redacted].cp u_resource.diag [Details]

/Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper

2017-05-15 07:18:04 /Library/Logs/DiagnosticReports/softwareupdated_2017-05-15-071804_[redacted].cp u_resource.diag [Details]

/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated


Files deleted by EtreCheck: ⓘ

2017-05-16 15:20:40 - ~/Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper-2.safariextension - Unknown

2017-05-16 15:21:41 - /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist - Unknown


3. I tried to restart again, this time normally, but System Information would not quit. I tried Shut Down--same thing. I finally shut down by holding down the power button and then turned it back on. Start up was somewhat faster than in Safe Mode, and I ran yet another Etrecheck. (I hope this isn't excessive.) This time performance was still Poor, but the System Launch Agents and Daemons were running instead of failed. Is this significant, or am I still looking at a new hard drive?

EtreCheck version: 3.3 (383)

Report generated 2017-05-17 16:05:19

Download EtreCheck from https://etrecheck.com

Runtime: 11:29

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 718


Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


System Software: ⓘ

macOS Sierra 10.12.4 (16E195) - Time since boot: less than an hour


Disk Information: ⓘ

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

Macintosh H (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (105.74 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-8A8 ()


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26977) - SDK 10.4) [Lookup]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26977) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26977) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26977) - SDK 10.4) [Lookup]


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 187 Apple tasks

[running] 88 Apple tasks


System Launch Daemons: ⓘ

[running] com.seagate.TBDecorator.plist (Unknown - installed 2015-01-30) [Lookup]

[not loaded] 39 Apple tasks

[loaded] 169 Apple tasks

[running] 111 Apple tasks


Launch Agents: ⓘ

[running] com.rosettastone.rosettastonedaemon.plist (Rosetta Stone Ltd. - installed 2014-12-15) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (Unknown - installed 2017-04-26) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2017-03-22)

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-16) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (Unknown - installed 2014-11-17) [Lookup]

[loaded] net.sourceforge.MonolingualHelper.plist (ti und m AG - installed 2015-04-24) [Lookup]


User Launch Agents: ⓘ

[running] com.akamai.single-user-client.plist (Unknown - installed 2017-01-24) [Lookup]

[running] com.amazon.music.plist (Unknown - installed 2015-04-24) [Lookup]

[running] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[running] com.lastpass.LastPassHelper.plist (Joseph Siegrist - installed 2015-07-17) [Lookup]

[loaded] com.nds.pcshow.uninstall.plist (Shell script - installed 2017-03-22)


User Login Items: ⓘ

iTunesHelper Application (installed 2017-05-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ⓘ

Silverlight: 5.1.40728.0 (installed 2015-09-12) [Lookup]

FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-16) [Lookup]

Flash Player: 25.0.0.171 (installed 2017-05-16) [Lookup]

nplastpass: 3.2.11 (installed 2015-07-17) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-10-31) Check version


User internet Plug-ins: ⓘ

Picasa: 1.0 (installed 2015-02-13) [Lookup]

Google Earth Web Plug-in: 7.1 (installed 2013-10-07) [Lookup]


Safari Extensions: ⓘ

[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-04-01)

[enabled] Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2017-04-20)

[disabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-09)

[enabled] Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (installed 2016-01-28)

[enabled] LastPass - LastPass - https://lastpass.com (installed 2017-04-20)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-04-26) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh H: Disk size: 498.88 GB Disk used: 393.13 GB

Destinations:

Silver Seagate [Local]

Total size: 2.00 TB

Total number of backups: 18

Oldest backup: 5/13/15, 4:41 PM

Last backup: 5/11/17, 2:32 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Data [Network]

Total size: 2.00 TB

Total number of backups: 80

Oldest backup: 7/31/14, 10:00 AM

Last backup: 9/18/16, 7:23 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Seagate Backup Plus Drive [Local]

Total size: 2.00 TB

Total number of backups: 12

Oldest backup: 5/12/17, 6:05 PM

Last backup: 5/16/17, 8:24 AM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.88 GB X 3)


Top Processes by CPU: ⓘ

5% WindowServer

5% kernel_task

3% update_dyld_shared_cache

2% GoogleSoftwareUpdateAgent

1% mdworker(4)


Top Processes by Memory: ⓘ

568 MB kernel_task

172 MB MTLCompilerService(7)

131 MB iconservicesagent(2)

127 MB sandboxd

126 MB update_dyld_shared_cache


Top Processes by Network Use: ⓘ

Input Output Process name

462 KB 52 KB mDNSResponder

11 KB 15 KB apsd

6 KB 6 KB netsession_mac

3 KB 2 KB netbiosd

0 B 528 B ntpd


Top Processes by Energy Use: ⓘ

7.48 WindowServer

5.80 update_dyld_shar

1.68 GoogleSoftwareUp

1.16 system_installd

0.74 netsession_mac


Virtual Memory Information: ⓘ

1.15 GB Available RAM

19 MB Free RAM

2.85 GB Used RAM

1.13 GB Cached files

0 B Swap Used


Diagnostics Information: ⓘ

2017-05-17 15:44:47 Self test - passed

2017-05-17 15:02:08 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-17-150208_[redacted ].cpu_resource.diag [Details]

/System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/OtherUser sExtension.appex/Contents/MacOS/OtherUsersExtension

2017-05-16 14:08:59 /Library/Logs/DiagnosticReports/Safari_2017-05-16-140859_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents /MacOS/Safari/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/Addre ssBookSourceSync.app/Contents/MacOS/AddressBookSourceSync/System/Library/CoreSer vices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIAgent/usr/libexec/AirPlayXPCHel per/usr/libexec/airportd/System/Library/PrivateFrameworks/AuthKit.framework/Vers ions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/System/Library/CoreServices/appleeventsd/System/Library/CoreServices/App leIDAuthAgent/System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpe ll/System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/Applicat ions.appex/Contents/MacOS/Applications/System/Library/PrivateFrameworks/ApplePus hService.framework/apsd/System/Library/PrivateFrameworks/AskPermission.framework /Versions/A/Resources/askpermissiond/usr/sbin/aslmanager/usr/libexec

2017-05-16 13:55:14 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-16-135514_[redacted ].cpu_resource.diag [Details]

2017-05-16 12:20:49 ~/Library/Logs/DiagnosticReports/quicklookd_2017-05-16-122049_[redacted].crash

/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

Application Specific Information:

quicklookd seems struck trying to quit, crashing

abort() called

2017-05-16 12:11:41 /Library/Logs/DiagnosticReports/OtherUsersExtension_2017-05-16-121141_[redacted ].cpu_resource.diag [Details]

2017-05-16 10:54:22 /Library/Logs/DiagnosticReports/Safari_2017-05-16-105422_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents /MacOS/Safari/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIA gent/usr/libexec/AirPlayXPCHelper/usr/libexec/airportd/System/Library/PrivateFra meworks/AuthKit.framework/Versions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/usr/libexec/amfid/System/Library/CoreServices/appleeventsd/System/Librar y/CoreServices/AppleIDAuthAgent/System/Library/Services/AppleSpell.service/Conte nts/MacOS/AppleSpell/System/Library/PrivateFrameworks/StorageManagement.framewor k/PlugIns/Applications.appex/Contents/MacOS/Applications/System/Library/PrivateF rameworks/ApplePushService.framework/apsd/System/Library/PrivateFrameworks/AskPe rmission.framework/Versions/A/Resources/askpermissiond/usr/sbin/aslmanager/usr/l ibexec/AssetCache/AssetCache/System/Library/PrivateFrameworks/AssetCacheServices .framework/Versions/A/XPCServices/Asset

2017-05-16 10:47:23 /Library/Logs/DiagnosticReports/Photos_2017-05-16-104723_[redacted].hang

/Applications/Photos.app/Contents/MacOS/Photos/Applications/Photos.app/Contents /MacOS/Photos/System/Library/Frameworks/Accounts.framework/Versions/A/Support/ac countsd/System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIA gent/usr/libexec/AirPlayXPCHelper/usr/libexec/airportd/System/Library/PrivateFra meworks/AuthKit.framework/Versions/A/Support/akd/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper/usr/libexec/amfid/System/Library/CoreServices/appleeventsd/System/Librar y/CoreServices/AppleIDAuthAgent/System/Library/Services/AppleSpell.service/Conte nts/MacOS/AppleSpell/System/Library/PrivateFrameworks/ApplePushService.framework /apsd/System/Library/PrivateFrameworks/AskPermission.framework/Versions/A/Resour ces/askpermissiond/usr/sbin/aslmanager/usr/libexec/AssetCache/AssetCache/System/ Library/PrivateFrameworks/AssetCacheServices.framework/Versions/A/XPCServices/As setCacheLocatorService.xpc/Contents/MacOS/AssetCacheLocatorService/System/Librar y/PrivateFrameworks/AssetCacheServices.

2017-05-15 08:50:55 /Library/Logs/DiagnosticReports/OmniDiskSweeper_2017-05-15-085055_[redacted].cp u_resource.diag [Details]

/Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper

2017-05-15 07:18:04 /Library/Logs/DiagnosticReports/softwareupdated_2017-05-15-071804_[redacted].cp u_resource.diag [Details]

/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated


Files deleted by EtreCheck: ⓘ

2017-05-16 15:20:40 - ~/Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper-2.safariextension - Unknown

2017-05-16 15:21:41 - /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist - Unknown


Again, thank you very much for your prompt help. I can't tell you how nice it is to know I'm not out here in the wilderness alone.

Reply
User profile for user: John Galt
John Galt
User level: Level 10
155,240 points

May 17, 2017 12:28 PM in response to lilybramble

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.


Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.


Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.


Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.


Let me know what you determine.


Most likely, the results of the above troubleshooting will support a suspicion that your Mac's hard disk drive is operating in a state of failure, and must be replaced. With not just one but three redundant Time Machine backups, you are very well prepared for that contingency. One of them (the Time Capsule's, I imagine) is a little old though.


Since Sierra introduced a completely new logging system, I do not know of a reliable way to diagnose potential hard disk problems. Disk Utility will not suffice. Until I come across a disk in a state of failure yet operational enough to test I can't provide a means of extracting any applicable log entries that could definitively show those failures. A definitive conclusion could be drawn by installing Sierra on an external hard disk drive, booting from it, and determining if the symptoms are alleviated while running Sierra from that startup disk. To do that read How to set up and use an external Mac startup disk - Apple Support. If the external hard disk installation of Sierra works properly while the internal one does not, that is all the justification you need to replace the internal drive.


If necessary, hard disk drive replacement is not particularly difficult or expensive.


Contact Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Etrecheck Poor performance; report attached

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