Touch ID Not recognizing finger after 10.3.2

After updating to 10.3.2 I noticed Touch ID not recognizing my finger as often as before I reregistered my fingers and still getting the problem

Posted on May 17, 2017 6:55 PM

Reply
2 replies

May 17, 2017 7:44 PM in response to MerkNN

1. Go to Settings > Touch ID & Passcode > Enter your Passcode. Then turn off iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.

2. Remove and re-add fingerprints: Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints. Tap on the fingerprint, which you want to delete and then Tap on Delete.

3. During the registration process, make sure your finger surface gets scanned and try different angle.

4. If your finger is sweat or there is liquid on your iPhone, you need to wipe both your finger and your home button.

5. Force Restart your iPhone or iPad: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

6. If a restart does not help try a Restore. First reset your iPhone using iTunes. Then connect your iDevice to computer and launch iTunes to restore your iPhone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Touch ID Not recognizing finger after 10.3.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.