Spam contact can't delete

Question

Level 1

8 points

Spam contact can't delete

Hi guys

Few days ago I found a spam name in contacts list and I couldn't delete it, the thing is when I press on spam name to delete it the contacts list just freezes so I have no idea what to do ....

I wonder what to do to fix it

Any one has the same problem!???

Thanks in advanced

Kind regards

Tarek

Posted on May 18, 2017 3:42 PM

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Answer 1

chris_g1

Community Specialist

May 19, 2017 11:01 AM in response to TarekNaser

Hi TarekNaser,

I understand that you have found a contact name that you don't recognize, but when you try to delete it, the Contacts app stops responding. I'm happy to provide some help for this issue.

First, I would recommend forcing the app to close and restarting your iPhone:

Force an app to close on your iPhone, iPad, or iPod touch - Apple Support
Restart your iPhone, iPad, or iPod touch - Apple Support

If you continue to have this issue and use iCloud to sync your contacts, then you may also try logging into iCloud.com , opening Contacts, and deleting it from there.

Let us know how this works out for you, and thanks for using the Apple Support Communities. Cheers!

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Answer 2

TarekNaser Author

Level 1

8 points

May 21, 2017 11:22 AM in response to chris_g1

Hi there

Thanks for answering me and I hope we can find a way to fix the spam name ...

First I opened my iCloud account iCloud.com as you told me but the contact list there has no spam in it .. which wired I believe ...

After that I erased everything on phone and I started once again like a new phone, then I singed in and waited until the backup is done

But the spam name still there

Only on the phone contacts list ...

And right now I don't know what to do !

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Answer 3

Teddy_B

Community Specialist

May 23, 2017 9:37 AM in response to TarekNaser

TarekNaser ,

Thanks for going through those steps and following up with us. Do you use any other internet accounts on your iPhone such as Outlook, Gmail, or Yahoo? If so, check your contact lists on their respective websites to see if this contact may be synced to one of those accounts instead of your iCloud account.

If you are still unable to find the contact in one of those accounts, then we recommend that you contact Apple Support.

Cheers!

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