macOS Sierra Crashing and crashing and crashing

Question

Level 1

8 points

macOS Sierra Crashing and crashing and crashing

Getting a bit fed up with my iMac (Retina, 27-Inch, Late 2015) crashing. It usually happens when I am editing video in Final Cut Pro. I was having problems with Finder crashing, but now instead of getting the spinning wheel the system is either restarting with the BSOD (Black screen of death) or just flat out freezing and only a hard reset will resolve it.

Report log:

Anonymous UUID:

297C35B0-EF64-9F7E-808D-5C0BD20C3A1A

Fri May 19 23:05:01 2017

*** Panic Report ***

panic(cpu 2 caller 0xffffff800de011bd): Kernel trap at 0xffffff7f900cb8fa, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x000000010b02f000, CR3: 0x00000000125c9000, CR4: 0x00000000003627e0

RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff8023e8f5a0, RCX: 0xdeadbeefdeadbeef, RDX: 0xffffff802a0f0040

RSP: 0xffffff9144af2c80, RBP: 0xffffff9144af2c90, RSI: 0xffffff802a0f0040, RDI: 0xffffff8023e8f5a0

R8: 0xffffff800e46a520, R9: 0x0000000000000001, R10: 0x0000000000000000, R11: 0xffffff81130cd058

R12: 0x000000000000000c, R13: 0x0000000000000020, R14: 0xffffff8023e8f5a0, R15: 0x000000000d5e7fe0

RFL: 0x0000000000010282, RIP: 0xffffff7f900cb8fa, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010b02f000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 0

Backtrace (CPU 2), Frame : Return Address

0xffffff81130c5df0 : 0xffffff800dcec3ec

0xffffff81130c5e70 : 0xffffff800de011bd

0xffffff81130c6050 : 0xffffff800dc9d543

0xffffff81130c6070 : 0xffffff7f900cb8fa

0xffffff9144af2c90 : 0xffffff7f900876f7

0xffffff9144af2d00 : 0xffffff7f90087629

0xffffff9144af2d30 : 0xffffff7f90045fdd

0xffffff9144af2db0 : 0xffffff7f90087bd6

0xffffff9144af2e00 : 0xffffff7f900890c3

0xffffff9144af2f00 : 0xffffff7f90089612

0xffffff9144af2f80 : 0xffffff7f90089c38

0xffffff9144af2fe0 : 0xffffff7f90089efb

0xffffff9144af30d0 : 0xffffff7f9008aa4b

0xffffff9144af3150 : 0xffffff7f900c4d56

0xffffff9144af31c0 : 0xffffff7f9006d5ed

0xffffff9144af33c0 : 0xffffff7f9007b795

0xffffff9144af3410 : 0xffffff7f900a3480

0xffffff9144af3440 : 0xffffff800df563ff

0xffffff9144af3470 : 0xffffff800df4b87e

0xffffff9144af34f0 : 0xffffff7f8ffeb560

0xffffff9144af35d0 : 0xffffff7f8fff4f52

0xffffff9144af36f0 : 0xffffff7f8ffcdad0

0xffffff9144af3790 : 0xffffff7f8ffcd528

0xffffff9144af3810 : 0xffffff7f8ffb3bc7

0xffffff9144af38d0 : 0xffffff800df49d86

0xffffff9144af3cf0 : 0xffffff800df49c73

0xffffff9144af3d30 : 0xffffff800e1ffb90

0xffffff9144af3f10 : 0xffffff800dd5ffb7

0xffffff9144af3f60 : 0xffffff800dd5ed88

0xffffff9144af3fb0 : 0xffffff800dc9a8f7

	Kernel Extensions in backtrace:
	com.apple.filesystems.hfs.kext(366.50.19)[0DD51F29-270C-3A03-8125-A68E4D5AB22B]@ 0xffffff7f8ffac000->0xffffff7f90014fff
	dependency: com.apple.filesystems.hfs.encodings.kext(1)[18EED417-E0C7-3AE6-8EBB-CB081566B73 8]@0xffffff7f8ffa5000
	com.apple.driver.CoreStorage(540.30.1)[0E033F13-4AF3-38EB-966E-7FACAAFA222D]@0xf fffff7f90022000->0xffffff7f900fdfff
	dependency: com.apple.iokit.IOStorageFamily(2.1)[F908D7F5-4F54-3B89-8657-57F06350F4DB]@0xff ffff7f8e450000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16E195

Kernel version:

Darwin Kernel Version 16.5.0: Fri Mar 3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64

Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0

Kernel slide:

0x000000000da00000

Kernel text base: 0xffffff800dc00000

__HIB text base: 0xffffff800db00000

System model name: iMac17,1 (Mac-DB15BD556843C820)

System uptime in nanoseconds: 344627189861

last loaded kext at 108757486916: com.apple.filesystems.smbfs 3.1.2 (addr 0xffffff7f91c8a000, size 425984)

last unloaded kext at 92986575622: com.apple.driver.AppleIntelLpssGspi 3.0.60 (addr 0xffffff7f908e4000, size 45056)

loaded kexts:

com.avg.FileShield 3.0.0

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AppleHSBluetoothDriver 114

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.17

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleMikeyDriver 279.48

com.apple.driver.AppleGraphicsDevicePolicy 3.14.41

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMDFramebuffer 1.5.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSKLGraphics 10.2.4

com.apple.driver.AppleHV 1

com.apple.driver.AppleMCCSControl 1.3.1

com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.4f18

com.apple.driver.AppleSMCLMU 208

com.apple.AMDRadeonX4000 1.5.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.kext.AMD7000Controller 1.5.0

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.50.19

com.apple.driver.AirPort.Brcm4360 1150.9.1a2

com.apple.iokit.AppleBCM5701Ethernet 10.2.9

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleAHCIPort 326

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.14

com.apple.driver.AppleInputDeviceSupport 76.6

com.apple.driver.IOBluetoothHIDDriver 5.0.4f18

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleGraphicsControl 3.14.41

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

com.apple.iokit.IOBluetoothFamily 5.0.4f18

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 159.6

com.apple.iokit.IONDRVSupport 514.10

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.kext.AMDSupport 1.5.0

com.apple.AppleGraphicsDeviceControl 3.14.41

com.apple.iokit.IOAcceleratorFamily2 311.11

com.apple.iokit.IOGraphicsFamily 514.10

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.2

com.apple.driver.AppleThunderboltNHI 4.5.3

com.apple.iokit.IOThunderboltFamily 6.5.6

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i5, 3.2 GHz, 8 GB, SMC 2.33f10

Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.171.124.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 28.1

iMac with Retina 5K display, macOS Sierra (10.12.4)

Posted on May 19, 2017 3:22 PM

Reply

Answer 1

Kappy

Level 10

362,183 points

May 19, 2017 3:26 PM in response to Thyers

Possible Fixes for El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

Resetting your Mac’s PRAM and NVRAM
Reset the System Management Controller (SMC)
Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
Repair the disk by booting the from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volumeentry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and returnto the Utility Menu. Restart the computer from the Apple Menu.
Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button below Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
Install Combo Updater Download macOS Sierra 10.12.5 Combo Update and install.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:

Select Disk Utility from the Utility Menu and click on Continue button.

When Disk Utility loads select the drive (out-dented entry) from the Device list.

Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

Set the Format type to Mac OS Extended (Journaled.)

Click on the Apply button, then wait for the Done button to activate and click on it.

Quit Disk Utility and return to the Utility Menu.

Select Reinstall OS X and click on the Continue button.

Reply

Answer 2

John Galt

Level 10

158,292 points

May 19, 2017 3:27 PM in response to Thyers

Rule 1 of Macs is don't install junk.

Uninstall "AVG Anti-Virus". It is capable of nothing beneficial. To uninstall it please read and follow these instructions:

https://support.avg.com/SupportArticleView?q=uninstall+avg&urlname=How-to-uninst all-AVG-AntiVirus-for-Mac&l=en_US

Reply