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Back camera not working since iOS 10.3.2 update

My back camera stopped working immediately after I updated to iOS 10.3.2. I've tried a hard restart, soft restart, memory cache clear, everything but nothing fixes it. I just get a black screen which won't even take a photo. The app just freezes. Any suggestions.

iPhone 6s, iOS 10.3.2

Posted on May 20, 2017 3:05 AM

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Question marked as Best reply

Posted on May 20, 2017 12:33 PM

Hello,

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.


From:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

12 replies
Question marked as Best reply

May 20, 2017 12:33 PM in response to Sjbeek

Hello,

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.


From:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

Jun 1, 2017 10:06 AM in response to Sjbeek

I have the same exact problem and the troubleshooting that Apple provided here does not work. I checked online and the update seems to have effected battery drainage but there's nothing about the camera, but it has to be from the update because that's when my camera stopped working.


It's not the actual camera either because if I go into Text Messaging, Snapchat, Facetime, ect... and use the camera in one of those apps, it works...so it's the actual camera app.

Back camera not working since iOS 10.3.2 update

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