Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Sjbeek
Sjbeek Author
User level: Level 1
26 points

Back camera not working since iOS 10.3.2 update

My back camera stopped working immediately after I updated to iOS 10.3.2. I've tried a hard restart, soft restart, memory cache clear, everything but nothing fixes it. I just get a black screen which won't even take a photo. The app just freezes. Any suggestions.

iPhone 6s, iOS 10.3.2

Posted on May 20, 2017 3:05 AM

Reply
Question marked as Best reply
User profile for user: Gus
Gus
User level: Level 6
19,554 points

Posted on May 20, 2017 12:33 PM

Hello,

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.


From:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

View in context
12 replies

There are no replies.

Back camera not working since iOS 10.3.2 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up