wireless keyboard not working at login

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Level 1

22 points

wireless keyboard not working at login

I have a iMac 2015. My mac was in sleep mode, and I came back this morning to login. But the wireless keyboard is not working. Wireless mouse works fine. I cannot type in password at login. I changed the batteries. It has power and the caps lock light stays on when I press it which I believe means it has a connection to computer. I have no other keyboard so no way to login and troubleshoot. I did have the same problem last week and it seemed to fix it self after several on/off power to keyboard and long presses of power button to try and reset it. This time thought nothing seems to work. Any ideas?

Posted on May 20, 2017 7:33 PM

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Answer 1

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Eric Root

Level 10

684,015 points

May 21, 2017 6:00 PM in response to Iasonos

What OS version are you using?

Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time.

Reset NVRAM/PRAM

Try a SMC reset. The article covers when this is required, but doing this will not affect anything.

Reset SMC

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