Last Update 5/22/17 Watch Not Tracking
Updated my Apple 2 series 5/22/17. Will not do any functions for workouts on Nike or indoor activities, calorie count, map location, distance walked or movement. Any fixes for these problems?
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Hi
If the Workout app, Activity app and/or Nike+ Run Club app are not performing as expected, then the following steps may help:
If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone (be sure to make a backup first):
- Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
- Update the software on your Apple Watch - Apple Support
- Also install any available update for the Nike+ Run Club app.
Check that you have fully set up the Activity app on your watch:
- When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
- Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).
- To get started, you will need to enter some personal information.
Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist
- On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.
On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.
On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.
On your iPhone, go to: Settings > Privacy > Location Services:
- Check that Location Services (the main setting at the top) is turned on.
- In the list of apps beneath, check that Apple Watch Workout and Nike+ Run Club are each set to While Using.
- If each setting is already enabled:
- Try briefly turning off Location Services and then turning it back on again.
- Try briefly changing the setting for Apple Watch Workout and the Nike app to Never and then back to While Using.
- Also enable options under System Services including Motion Calibration & Distance, Wi-Fi Networking and Mobile Network Search.
Restart both your iPhone and your watch:
- Close the Watch app, Activity app, Health app and Nike+ Run Club app (if open) on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
- Turn both devices off together, then restart your iPhone first:
Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).
- Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support
- Wrist Detection can be affected by temporary or permanent skin changes, such as by some wrist tattoos.
Check that your personal information is accurate:
- On your iPhone, in the Watch app, go to: My Watch > Health > Edit - tap and adjust items, then tap on Done.
Calibrating your watch improves the accuracy of various activity-related estimations. Instructions for how to calibrate your watch are available via the support article linked below.
More information:
Use the Activity app on your Apple Watch - Apple Support
Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support