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I have a burn on my wrist from my Apple watch. Is it broken?

I recently had to have my Apple watch replaced because the battery on the old one swelled. Apple sent me a shiny new one free if charge, but after having it only a couple if weeks, I wore it outside on a sunny day and got a bad burn on my wrist. I won't be able to wear the watch again until my wrist heals, and I'm reluctant to try it again for fear of the same thing happening. What should I do?

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Apple Watch

Posted on May 23, 2017 9:34 AM

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Posted on May 23, 2017 10:15 AM

, I wore it outside on a sunny day and got a bad burn on my wrist.

Has it been a hot sunny day?


The Apple Watch must not be used for an extended time in direct sunlight. It should turn off automatically with a temperature warning, if it is getting too hot. Did you see a temperature warning? https://help.apple.com/watch/#/apd707b42a5e


Operating temperature Apple Watch is designed to work best in ambient temperatures between 32° and 95° F (0° and 35° C) and be stored in temperatures between -4° and 113° F (-20° and 45° C). Apple Watch can be damaged and battery life shortened if stored or operated outside of these temperature ranges. Avoid exposing Apple Watch to dramatic changes in temperature or humidity. If the interior temperature of Apple Watch exceeds normal operating temperatures (for example, in a hot car or in direct sunlight for extended periods of time), you may experience the following as it attempts to regulate its temperature:

  • Charging may slow or stop.
  • The display may dim.
  • A temperature warning screen may appear.
  • Some data transfer may be paused or delayed.
  • Some apps may close.

Important: You may not be able to use Apple Watch while the temperature warning screen is displayed. If Apple Watch can’t regulate its internal temperature, it goes into Power Reserve or a deep sleep mode until it cools. Move Apple Watch to a cooler location out of direct sunlight and wait a few minutes before trying to use Apple Watch again. For more information, see the Apple Support article Keep Apple Watch within acceptable operating temperatures.


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Question marked as Best reply

May 23, 2017 10:15 AM in response to Phrysia

, I wore it outside on a sunny day and got a bad burn on my wrist.

Has it been a hot sunny day?


The Apple Watch must not be used for an extended time in direct sunlight. It should turn off automatically with a temperature warning, if it is getting too hot. Did you see a temperature warning? https://help.apple.com/watch/#/apd707b42a5e


Operating temperature Apple Watch is designed to work best in ambient temperatures between 32° and 95° F (0° and 35° C) and be stored in temperatures between -4° and 113° F (-20° and 45° C). Apple Watch can be damaged and battery life shortened if stored or operated outside of these temperature ranges. Avoid exposing Apple Watch to dramatic changes in temperature or humidity. If the interior temperature of Apple Watch exceeds normal operating temperatures (for example, in a hot car or in direct sunlight for extended periods of time), you may experience the following as it attempts to regulate its temperature:

  • Charging may slow or stop.
  • The display may dim.
  • A temperature warning screen may appear.
  • Some data transfer may be paused or delayed.
  • Some apps may close.

Important: You may not be able to use Apple Watch while the temperature warning screen is displayed. If Apple Watch can’t regulate its internal temperature, it goes into Power Reserve or a deep sleep mode until it cools. Move Apple Watch to a cooler location out of direct sunlight and wait a few minutes before trying to use Apple Watch again. For more information, see the Apple Support article Keep Apple Watch within acceptable operating temperatures.


May 23, 2017 10:06 AM in response to Phrysia

The the paragraph on skin sensitivities in the user guide: https://help.apple.com/watch/#/apdcf2ff54e9

It lists possible allergic reactions:

Skin sensitivities Some people may experience reactions to certain materials used in jewelry, watches, and other wearable items that are in prolonged contact with their skin. This can be due to allergies, environmental factors, extended exposure to irritants like soap, sweat, or other causes. You may be more likely to experience irritation from any wearable device if you have allergies or other sensitivities. If you have known skin sensitivities, please take special care when wearing Apple Watch. You may be more likely to experience irritation from Apple Watch if you wear it too tightly. Remove Apple Watch periodically to allow your skin to breathe. Keeping Apple Watch and the band clean and dry will reduce the possibility of skin irritation. If you experience redness, swelling, itchiness, or any other irritation or discomfort on your skin around, or beneath, your Apple Watch, please remove Apple Watch and consult your physician before resuming wear. Continued use, even after symptoms subside, may result in renewed or increased irritation.

Apple Watch models with a stainless steel, space gray aluminum, or rose gold aluminum case; the stainless steel portions of some Apple Watch bands, the metallic portions of Hermès bands, and the magnets in the watch and bands contain some nickel. Nickel exposure from these materials is unlikely, but customers with known nickel allergies should be attentive when wearing them until they can determine they are not experiencing an allergic reaction.

Apple Watch, the Woven Nylon, Milanese Loop, Modern Buckle, and Leather Loop bands contain trace amounts of methacrylates from adhesives. Methacrylates are commonly found in many consumer products that come in contact with the skin, including adhesive bandages, but some people may be sensitive to them, or develop sensitivities over time. Methacrylate exposure from Apple Watch and the bands listed above is unlikely, but customers with known methacrylate allergies should be attentive when wearing the bands until they can determine they are not experiencing an allergic reaction.

The materials used in Apple Watch and the Apple Watch bands meet the standards set for jewelry by the U.S. Consumer Product Safety Commission, applicable European regulations, and other international standards.

I have a burn on my wrist from my Apple watch. Is it broken?

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