Cannot send mail with attachments

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I have a new 13" MacBook Pro. The computer came pre-installed with OS 10.12, Sierra. I gave up using Mail.app years ago, but my company requires us to use Mail.app, and they bought me the computer. 😉


Since day one, I cannot send e-mail with attachments. Every time I try, I get the error above.


It doesn't matter how long I wait, or how large the file is, I get the message each time. So far, the only way I've been able to attach pictures and .pdf documents is to import the document into Photos.app and use the photo browser in Mail.app to attach the file.


Any ideas? The OS is 10.12.5 running on a MacBook Pro, 13" 2016 model.


Thanks,

Bryan

Many generations of Apple products..., Mac OS X (10.6.3)

Posted on May 23, 2017 2:15 PM

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3 replies

May 24, 2017 3:52 AM in response to Bryan E. Thompson

Read the article : Mail Drop limits - Apple Support

Mail Drop lets you send large files like videos, presentations, and images through iCloud. If you shared links through Mail Drop that are no longer available, you might have exceeded one or more of the service limits.


With Mail Drop, you can send attachments up to 5 GB in size. You can send these attachments right from Mail on your Mac, the Mail app on your iPhone, iPad, or iPod touch, and from iCloud.com on your Mac or PC. All files types are supported and attachments don’t count against your iCloud storage. If a message, including its attachments, is larger than your Internet Service Provider (ISP) limit, Mail will ask you to send the attachments using Mail Drop.

Attachments might not be sent using Mail Drop if they exceed these limits:

  • The message, including its attachments, is larger than 5 GB. Try sending the contents of your message in multiple email messages or compressing your attachments to make them as small as possible.
  • An uncompressed folder is attached to the message. Use these steps to compress your attachments.
  • Too many messages have been sent or the maximum number of recipients has been exceeded. Learn about mailbox size and message sending limits.
  • You reached the 1 TB Mail Drop storage limit. Each attachment expires after 30 days, so you can send new attachments after earlier attachments expire and more storage becomes available.

You should also review these limits:

  • Mail Drop works with a Mac using OS X Yosemite or later, an iPhone, iPad, or iPod touch with iOS 9.2, and a Mac or PC with an updated browser. See the system requirements for Mail Drop.
  • After you send an email, the recipients have 30 days to download the Mail Drop attachments.
  • The recipient’s email app might have a smaller message size limit that prevents the attachment from being delivered.
  • The time it takes to upload or download an attachment can vary depending on the speed of your Internet connection and the size of your attachment.
  • The recipients might not be able to access your attachment if the link has an excessive amount of downloads or high traffic.

And a second article : Mail for Mac: Add attachments in Mail

May 23, 2017 2:33 PM in response to Bryan E. Thompson

Ok, so we know that your company-provided Mac is running macOS Sierra and that you are required to use its Mail app, but we will need to know who is providing the email account that you are trying to send an email attachment with? If it is your company's email server, do they have any types of security restrictions preventing certain types of attachments to be sent or received?


For example, it is very common for companies to restrict PDF or EXE files as attachments. If you are using a company email account, you may want to check with your IT department about that.

May 24, 2017 6:49 AM in response to Tesserax

There isn't too much security at the company in regards to e-mail. They require Mail.app because that's what their previous IT guy set everyone up with, so that's what they are used to. I think I may have a permissions issue because for giggles, I attached a file from my dropbox folder (dropbox.com) and it attached and sent just fine. Previously I've attempted attaching a file from the desktop.


I'm on my home computer which is the previous version of the MBP and I was able to attach and send a file from the desktop without any problem.


NEW:As I was typing the above, I went onto my work computer, and I was able to attach and send a file from the downloads folder. I then dragged the same file from the downloads folder to the desktop, and I was able to attach and send the e-mail. That makes things more frustrating. It is not an at work problem as I was getting the error at home as well. I guess I'll just have to see what happens in the next few days. Very strange...

Bryan

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Cannot send mail with attachments

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